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NUN - Pre-market Engagement - AI Telephony Contact Centre Solution
Descriptions
NBBC is currently exploring the potential implementation of an AI-driven telephony contact centre solution to more effectively manage the volume of incoming calls to our resident-facing contact centres. The aim is to enhance the customer service experience by streamlining call handling and improving operational efficiency. The Council is also open to exploring other AI based customer services solutions such as Chatbots that can improve our contact channel offering.
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Keywords
software package and information systems
application software
IT systems
enterprise software
packaged applications
digital solutions
IVR system programming
telephony menu flow design
voice prompt scripting
DTMF signal detection
call routing logic
speech recognition integration
call queue management
dynamic prompt generation
voicemail system coding
voice analytics module
Tender Lot Details
2 Tender Lots
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Possible Competitors
1 Possible Competitors
