Ofwat and Consumer Council for Water research on customer licence condition

Descriptions

This ITT is for qualitative research with household water customers. Objectives: The objectives of the research are to understand: •Customers' expectations of water and wastewater companies in relation to specific areas of customer service and support. •Customer views on what principles the new licence condition should include. •Customer views on the guidance proposed to support the interpretation of the licence condition - for example, specific questions on the expectations within the guidance. •The range and diversity of views that customers have in relation to this (including any differences in views between groups of customers).