Awarded
Omnichannel Project
Descriptions
Omnichannel Project Vision
We are seeking a tier 1 cloud-based, scalable communication technology solution to enhance our services and improve the lives of our residents.
Our goal is to create a seamless and efficient customer experience, powered by innovative technology solutions and an effective mix
of channels.
To achieve our vision, we seek a robust, scalable, and flexible omnichannel solution and an experienced delivery & support partner that will enable us to:
• Unify Customer Interactions: Provide a consistent and seamless customer experience across channels, including voice, email, chat, and digital self-service.
• Optimise Operations: Streamline processes and improve agent productivity through advanced workforce management, automation tools, and integration with our Microsoft Dynamics 365 solution.
• Empower Agents: Equip agents with the tools and information they need to deliver exceptional customer service.
• Leverage Data Insights: Utilise data analytics to gain valuable insights into customer behaviour and operational performance.
• Future-Proof Our Technology: Select a solution that is adaptable to evolving technologies and industry trends.
Timeline
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Tender Regions
CPV Codes
71316000 - Telecommunication consultancy services
64200000 - Telecommunications services
Keywords
data transmission service
voice communication provision
telecom network operations
broadband connectivity service
telecom infrastructure management
IP telephony provision
leased line service
telecom carrier operations
network voice/data service
telecom traffic routing
telecom consultancy
network planning advisory
communications systems consulting
telecom infrastructure design services
network optimization consulting
telecom policy advisory
telecommunications strategy services
broadband planning consultancy
wireless systems advisory
communications tech consultancy
Tender Lot Details
2 Tender Lots
Workflows
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Possible Competitors
1 Possible Competitors
