Awarded
One year fixed term contract for licences for a social media management platform
Descriptions
The contract is to allow officers authorised to post to West Suffolk social media accounts access to a cloud based social media management platform. Social media is a channel for residents to reach the council, like telephone and email. They expect a timely response. The platform users need to work together to do this, and the platform provides the security and transparency to share this. Users include Customer Service agents for responding to queries, Communication team members for responding and proactive scheduling, and officers from other services including waste and elections for ad hoc scheduling of campaign material.
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Tender Regions
CPV Codes
48000000 - Software package and information systems
Keywords
software package and information systems
application software
IT systems
enterprise software
packaged applications
digital solutions
Tender Lot Details
2 Tender Lots
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Possible Competitors
1 Possible Competitors
