Online Ticket Issuing System (webTIS and mobile app)

Descriptions

Govia Thameslink Railway Limited (GTR) are looking to procure a partner to deliver an online Ticket Issuing System (desktop and mobile App) "webTIS". GTR has historically provided its online webTIS via a group affiliate company. Over the last two years, COVID 19 has significantly changed and accelerated customer behaviors both in terms of how they interact with the railway and procure tickets. This change in Customer behavior and the increased digital adoption has resulted in a need to review our product offering in relation to webTIS, deliver a modernised retail solution for the customer; whilst ensuring value for money for the Department of Transport (DfT). GTR are therefore looking for a service provider that can offer the following: •A WebTIS (desktop, mobile web & app) solution aligned to current and future customer retail behavior •A front-end customer app •Functionality to deliver new ticketing products to the Customer •Capability to retail the latest digital barcode rail tickets •A UK Railway Industry compliant Rail Delivery Group accredited back-office system including financial processing via Lennon (either currently accredited or with realistic plans to become so) •An accessibility compliant product suite to rail industry standards •Full accreditation and compliance with UK Rail Retailing Standards (where applicable) •Agility in adapting to industry and customer behavior changes For information, please refer to Appendix A for key accreditation and compliance. Tender Programme (forecasted) Call for Competition (EOI) ends: 21st March 2022 Tender Issue: by end March 2022 Tender Returns: Early May 2022 Clarifications / Assessment Complete: May-June 2022 Contract Notification: End June 2022 Contract Award: July 2022 It is anticipated that the tender will be limited six suppliers, though this will be subject to the quantity or suppliers expressing an interest. In the event a pre-qualification questionnaire (PQQ) is required, this will have two (2) clear aspects: a)A checklist of pass/fail functionality, compliance, and accreditation b)An assessed PQQ section The PQQ period inclusive of assessment may take up to five (5) weeks. GTR intend to invite the top six (6) scoring suppliers to the tender event. Those submitting tenders will be required to resource accordingly to meet the required tender return date. Expression of Interest Response/ Reply to the call for competition: The supplier is requested to confirm their ability to meet the above requirements. All other competency requirements to award a contract will be identified with the tender enquiry documentation. The proposed contract will be on GTR (The Go-Ahead Group's) model terms and conditions for supply of services. Mandatory terms and service levels will be included within the tender package aligned to the programme. Please send returns to: joe.keaney@gtrailway.com Subject: GTR Online webTIS (desktop and app) - Expression of Interest