Closed

Out of Hours Telephone Service

Descriptions

On behalf of Great Yarmouth Borough Council, East Suffolk Council are looking to procure an Out of Hours Telephone Service Operator to receive and handle calls from local residents.

Timeline

Published Date :

1st May 2025 4 months ago

Deadline :

3rd Jun 2025 3 months ago

Contract Start :

9th Jul 2025

Contract End :

7th Jul 2028

Tender Regions

North West

South West

North East

East of England

Yorkshire and The Humber

South East

East Midlands

West Midlands

Ireland

Wales

Scotland

Northern Ireland

London

CPV Codes

64214200 - Telephone switchboard services

79511000 - Telephone operator services

64220000 - Telecommunication services except telephone and data transmission services

Keywords

call routing control

operator panel management

business switchboard operation

PBX console service

call center interface

internal call routing

telephone exchange handling

live operator system

telecom switchboard platform

inbound call routing

voice/data-excluded telecom service

infrastructure network provisioning

wireless signal transmission

telecom backend service

carrier network management

telecom backbone service

communication infrastructure support

service provider network operations

telecom relay service

network signal facilitation

telephone operator services

switchboard operations

call routing

telephony operator

PBX handling

manual telephone assistance

operator-managed calls

telephony relay

call transfer services

phone shift operations

Tender Lot Details

2 Tender Lots

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Workflows

Status :

Closed

Assign to :

Tender Progress :

0%

Details

Notice Type :

Open opportunity

Tender Identifier :

IT-378-246-T: 2024 - 001

TenderBase ID :

310724019

Low Value :

£100K

High Value :

£1000K

Region :

North Region

Attachments :

Buyer Information

Address :

Liverpool Merseyside , Merseyside , L13 0BQ

Website :

N/A

Procurement Contact

Name :

Tina Smith

Designation :

Chief Executive Officer

Phone :

0151 252 3243

Email :

tina.smith@shared-ed.ac.uk

Possible Competitors

1 Possible Competitors