Awarded
Outsourced Business Process Services to Support SEAI Programmes
Descriptions
The Sustainable Energy Authority of Ireland (SEAI) was established under the Sustainable Energy Act 2002. It works with the public, businesses, government and communities to achieve a cleaner energy future. SEAI is funded by the Government of Ireland through the Department of Communications, Climate Action and Environment. SEAI is also partly financed by Ireland’s EU Structural Funds Programme, co-funded by the Irish Government and the European Union. The objective of this Request for Tenders (RFT) was to identify and appoint a suitably resourced multi-disciplined customer and business process services provider to efficiently and effectively support the delivery of SEAI programmes.The successful Service Provider will be responsible for all elements of the Outsourced Business Process solution.The term of the contract will be four years. The contract is offered on an initial two year basis with the option for two additional 12-month extensions subject to SEAI requirements and continued satisfactory performance. For more information, please refer to the notice published on www.etenders.gov.ie
Timeline
Published Date :
Deadline :
Contract Start :
Contract End :
Tender Regions
CPV Codes
72253000 - Help-desk and support services
79400000 - Business and management consultancy and related services
79500000 - Office-support services
79000000 - Business services: law, marketing, consulting, recruitment, printing and security
79512000 - Call centre
79342320 - Customer-care services
79342300 - Customer services
72253100 - Help-desk services
Keywords
user support ticketing
multi-tier helpdesk
remote IT support
technical troubleshooting interface
issue resolution workflow
service request handling
24/7 user assistance
incident logging system
support team coordination
real-time user assistance
issue resolution scripting
help interface development
call logging tools
customer support panels
live chat help modules
technical support channels
multilingual help features
corporate registry services
enterprise license management
business permit facilitation
commercial documentation handling
corporate records maintenance
organizational compliance support
company registration filing
trade license administration
corporate registry coordination
business operations facilitation
business services
legal services
marketing consulting
recruitment services
printing services
security services
corporate support
professional services
advisory services
office support
customer services
client support
consumer assistance
helpdesk services
service desk
customer interaction
service experience management
client relations
after-sales support
customer care
customer-care services
customer support
proactive support
issue resolution
after-sales care
account management
service follow-up
care coordination
relationship maintenance
service recovery
business consultancy
management advisory
organizational strategy
corporate consulting
management services
process optimization
operational improvement
professional consulting services
office support services
administrative support
clerical services
office assistance
document handling services
receptionist services
office management support
filing and archiving
administrative coordination
office logistics
call centre services
contact centre operations
inbound/outbound calls
customer contact management
call handling services
multi-channel support
telemarketing operations
helpdesk call centre
call queue management
CRM calls
Tender Lot Details
2 Tender Lots
Workflows
Status :
Procedure :
Suitable for SME :
Nationwide :
Assign to :
Tender Progress :
Details
Notice Type :
Tender Identifier :
Tenderbase ID :
Low Value :
High Value :
Buyer Information
Procurement contact
Name :
Phone :
Email :
Possible Competitors
1 Possible Competitors
