Awarded

Outsourced Business Process Services to Support SEAI Programmes

Descriptions

The Sustainable Energy Authority of Ireland (SEAI) was established under the Sustainable Energy Act 2002. It works with the public, businesses, government and communities to achieve a cleaner energy future. SEAI is funded by the Government of Irelan ....see more

Timeline

Published Date :

21st Jul 2019 6 years ago

Deadline :

13th Sep 2019 6 years ago

Contract Start :

N/A

Contract End :

N/A

Tender Regions

Keywords

customer care

CRM calls

office support

legal services

issue resolution

client support

office logistics

client relations

customer support

service recovery

service desk

after-sales care

inbound/outbound calls

marketing consulting

customer support panels

24/7 user assistance

customer interaction

multi-channel support

business services

management advisory

helpdesk call centre

office assistance

corporate consulting

process optimization

filing and archiving

business consultancy

service request handling

customer-care services

care coordination

live chat help modules

relationship maintenance

operational improvement

advisory services

management services

receptionist services

organizational strategy

clerical services

administrative support

help desk services

call handling services

call queue management

corporate support

telemarketing operations

multi-tier helpdesk

office support services

security services

proactive support

consumer assistance

user support ticketing

call logging tools

printing services

professional services

call centre services

incident logging system

remote IT support

account management

service follow-up

recruitment services

after-sales support

customer services

professional consulting services

company registration filing

corporate records maintenance

technical troubleshooting interface

issue resolution scripting

commercial documentation handling

customer contact management

help interface development

business operations facilitation

support team coordination

technical support channels

corporate registry services

enterprise license management

organizational compliance support

multilingual help features

corporate registry coordination

business permit facilitation

document handling services

issue resolution workflow

real-time user assistance

service experience management

trade license administration

contact centre operations

administrative coordination

office management support

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Workflows

Status :

Awarded

Procedure :

Open Procedure (OJEU) post PIN

Suitable for SME :

N/A

Nationwide :

No

Assign to :

Tender Progress :

0%

Details

Notice Type :

Tender

Tender Identifier :

IT-378-246-T: 2024 - 001

Tenderbase ID :

310724019

Low Value :

£100K

High Value :

£1000K

Buyer Information

Address :

Liverpool Merseyside , Merseyside , L13 0BQ

Website :

N/A

Procurement Contact

Name :

Tina Smith

Phone :

0151 252 3243

Email :

tina.smith@shared-ed.ac.uk