Closed
2022P058 - Campus and Hybrid Working Technology Managed Service
Descriptions
This is a Prior Information Notice (PIN) only and not a call for competition and there are no further details available at this time. A call, or calls, for competition may be made in Q1 or Q2 of 2023.This notice is to advise the market that the Central Bank intends to invite tenders from economic operators for a stable, secure and flexible managed service that supports organisational objectives, meets business demand and will enable the future needs of a dynamic and changing organisation.While the Central Bank reserves the right to change its procurement strategy, it currently anticipates that a call for competition will be made for a contract for the delivery and managed services of:1.Campus technology that delivers functionality which supports working in the Bank’s office locations.2.Hybrid working technology that delivers functionality which supports remote and hybrid working.The current technology includes network (LAN, WLAN, VPN, and associated security), videoconferencing, unified communications, enterprise telephony, audio visual and meeting room systems, print management, and mobile device management. The opportunity is to act as a managed service partner with the Bank to deliver and support the technology for the Bank’s existing and future requirements over the duration of the contract and covering the Bank’s current and future locations as well as evolving hybrid technologies.The Central Bank currently anticipates that all managed services will be required to be operated on a 24x7x365 basis and have defined service levels and outcomes using service management frameworks and standards such as ITIL V4, NIST CSF & 800-53, ISO 20000, ISO 27001/27002 or equivalents. However, its requirements are subject to change.This PIN is being published to inform the market by way of information only. It does not constitute an offer or commitment to enter into any contract. Details of individual procurements pursuant to this notice will be advertised as separat
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Tender Regions
CPV Codes
72315200 - Data network management services
30120000 - Photocopying and offset printing equipment
72253000 - Help-desk and support services
50312300 - Maintenance and repair of data network equipment
72315000 - Data network management and support services
72100000 - Hardware consultancy services
72720000 - Wide area network services
72223000 - Information technology requirements review services
72710000 - Local area network services
72250000 - System and support services
72315100 - Data network support services
72222000 - Information systems or technology strategic review and planning services
50324100 - System maintenance services
79800000 - Printing and related services
50340000 - Repair and maintenance services of audio-visual and optical equipment
50332000 - Telecommunications-infrastructure maintenance services
50312600 - Maintenance and repair of information technology equipment
72222300 - Information technology services
Keywords
office photocopiers
duplicating systems
print shop presses
offset printing machines
large-format copier
PC repair
printer servicing
office equipment overhaul
telecom system maintenance
AV equipment check
hardware troubleshooting
network device servicing
AV calibration
peripheral diagnostics
system upkeep
switch replacement
router diagnostics
LAN cable testing
network rack servicing
network interface repair
firewall hardware check
patch panel maintenance
data centre cabling service
network traffic analyzer hardware fix
WAN link calibration
server rack servicing
UPS testing
RAID array check
SAN cable repair
blade server firmware update
network card diagnostics
power supply test
backup hardware check
cooling unit replacement
equipment audit
patch management
configuration audit
performance tuning
log file cleanup
security hardening
registry optimization
disk health check
backup verification
system update schedule
maintenance reporting
tower inspection
base station servicing
fiber backbone check
microwave link alignment
node cooling check
power backup test
mast re-galvanization
shelter HVAC service
infrastructure cabling test
backup generator check
AV equipment service
video surveillance system repair
projector lamp replacement
optical lens alignment
microphone system diagnostics
video encoder fix
projection screen adjustment
AV rack maintenance
CCTV troubleshooting
optical sensor calibration
hardware consultancy
IT equipment planning
technology advisory
hardware architecture design
equipment selection
performance benchmarking
procurement advisory
infrastructure specification
vendor evaluation
hardware lifecycle planning
IT strategy planning
roadmap development
capability assessment
digital transformation roadmap
IT governance framework
technology investment planning
maturity modeling
strategic alignment workshops
architecture planning
future-state design
IT operations management
network administration
system provisioning
infrastructure maintenance
helpdesk support
service desk operations
IT backup services
server management
system monitoring
IT lifecycle support
requirements elicitation
requirement validation
use case modeling
functional specification drafting
gap analysis
requirement traceability
stakeholder requirement workshops
feasibility validation
requirement prioritization
system requirement sign-off
end-to-end system services
IT support framework
integrated system operations
tech assistance packages
full-cycle IT support
user support coverage
managed systems support
reactive and proactive IT services
user support ticketing
multi-tier helpdesk
remote IT support
technical troubleshooting interface
issue resolution workflow
service request handling
24/7 user assistance
incident logging system
support team coordination
network configuration management
infrastructure surveillance
node monitoring
network integrity support
traffic flow regulation
diagnostic network tools
interconnection services
managed switch support
virtual network assistance
enterprise network troubleshooting
network ticketing response
endpoint connectivity checks
live troubleshooting
port testing
physical cabling support
VPN diagnostics
router assistance
data link support
client/server connection help
downtime intervention
control panel configuration
system uptime monitoring
service-level tracking
bandwidth allocation
connection matrix control
real-time usage tracking
IT infrastructure oversight
routing optimization
subnet management
LAN setup
internal network configuration
office connectivity planning
Ethernet cabling services
router and switch setup
device networking
intranet installation
subnet configuration
localized data transfer systems
private network management
WAN design
long-distance connectivity
multi-site networking
inter-office data links
high-capacity backbone services
telecom infrastructure setup
MPLS services
cross-border network provisioning
leased line integration
WAN security solutions
printing services
print production
document printing
commercial printing
digital printing
print finishing
printing consultancy
large-format printing
secure printing
print distribution
Tender Lot Details
2 Tender Lots
Workflows
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Possible Competitors
1 Possible Competitors
