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Patient/Citizen Communication, Engagement and Hybrid Mail Solutions
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Descriptions
One-and two-way communications through a range of solutions and communication channels; digital (online) communications, email, SMS, interactive voice response (IVR), agent calls, hybrid mail, surveys & feedback (e.g., NHS Friends and Family Test (FFT) and workforce communications. Lot Structure - Lot 1 - Digital Communications Digital communications including patient portals, Artificial Intelligence, and appointment management - Lot 2 - Messaging Digital messaging including SMS, Whats App etc - Lot 3 - Voice Agent calls & IVR - Lot 4 - Hybrid Mail Digital first Hybrid Mail solutions - Lot 5 - Patient Experience FFT Surveys & Patient Feedback - Lot 6 - Workforce Communications Workforce communications including paging and digital smart badges - Lot 7 - Combined Solutions End to end solution encompassing elements from any Lot which the customer can build from the modularised Lot structure
Timeline
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Keywords
radio equipment
television equipment
communication apparatus
telecom device
broadcast receiver
mail and telecom provision
postal-telecom network services
communications delivery
letter and data dispatch
postal-telephony integration
correspondence and data routing
mail and telecom infrastructure
postal communication services
message delivery network
telecom mail linkage
IT consulting
software development
web services
network support
system integration
IT infrastructure management
digital transformation
cloud services
cybersecurity support
application maintenance
helpdesk services
technical support
software customization
IT outsourcing
Tender Lot Details
2 Tender Lots
Workflows
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Possible Competitors
1 Possible Competitors
