Awarded
Patient/Citizen Communications & Engagement Solutions
Descriptions
NHS SBS is seeking to put in place a comprehensive framework agreement for the supply of Patient Communications & Engagement Solutions. The framework aims to provide a simple, effective, efficient, and compliant route to market for the supply of communication methods to engage with patients, citizens and the workforce across NHS organisations and wider public sector bodies. It provides access to communications, alerts, reminders, and appointment technology, through a range of communication channels with Digital First, but ensuring inclusion is maximised by offering traditional methods such as Phone, Mail and SMS. Friends and Family Test (FFT) surveys can also be commissioned. The objective of the Patient/Citizen Communications & Engagement Solutions Framework is to enhance interactions with patients as they access the healthcare system to ensure all patients receive reminders, alerts and support when needed. Switching to a more customer focused solution including online patient portals and patient self-service functionality will lead to more successful patient pathways and experience. The framework is in response to the need within the NHS for better pre and post appointment communications, supporting healthcare professionals to provide effective clinical care while improving clinical efficiency and safety to drive increases in patient satisfaction. The requirement for the NHS to reduce the number of Did Not Attend (DNA) appointments and backlog of missed appointments due to COVID19 whilst delivering better and faster communication in an environment of increasing demand will require an increased capacity whilst working against financial constraints. The NHS needs to work in the most efficient ways possible and maximise value for money in delivering services and through any purchases it makes. The NHS Long Term Plan 2019 outlines the drive for digitisation. To support the delivery of this agenda NHS SBS is seeking to put in place a comprehensive framework agreement for the provision of Patient/Citizen Communications and Engagement Solutions.
Timeline
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Tender Regions
CPV Codes
64227000 - Integrated telecommunications services
72000000 - IT services: consulting, software development, Internet and support
32260000 - Data-transmission equipment
32000000 - Radio, television, communication, telecommunication and related equipment
64000000 - Postal and telecommunications services
32570000 - Communications equipment
32573000 - Communications control system
32500000 - Telecommunications equipment and supplies
Keywords
radio equipment
television equipment
communication apparatus
telecom device
broadcast receiver
data transmission equipment
modem
network transceiver
comm‑data unit
data communication device
telecommunications equipment
telecom supplies
communication devices
network hardware
telecom gear
supply components
communications equipment
telecom hardware
network devices
radio comms equipment
communications control system
comms switching system
telecom control unit
network control hardware
communications controller
mail and telecom provision
postal-telecom network services
communications delivery
letter and data dispatch
postal-telephony integration
correspondence and data routing
mail and telecom infrastructure
postal communication services
message delivery network
telecom mail linkage
all-in-one telecom solution
bundled voice-data network
unified communications provision
converged network service
integrated carrier offering
packaged telecom systems
hybrid connectivity solution
merged telecom services
end-to-end communication service
multi-service network integration
IT consulting
software development
web services
network support
system integration
IT infrastructure management
digital transformation
cloud services
cybersecurity support
application maintenance
helpdesk services
technical support
software customization
IT outsourcing
Tender Lot Details
2 Tender Lots
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Possible Competitors
1 Possible Competitors
