Awarded
Patient/Citizen Communications & Engagement Solutions
Request tender documents
Save your time. You just request and we will send you the available documents.
Request for bid service
Save your time. You just request and we will arrange tender related all available documents to bid writers for the best possible quote.
Descriptions
NHS SBS is seeking to put in place a comprehensive framework agreement for the supply of Patient Communications & Engagement Solutions. The framework aims to provide a simple, effective, efficient, and compliant route to market for the supply of communication methods to engage with patients, citizens and the workforce across NHS organisations and wider public sector bodies. It provides access to communications, alerts, reminders, and appointment technology, through a range of communication channels with Digital First, but ensuring inclusion is maximised by offering traditional methods such as Phone, Mail and SMS. Friends and Family Test (FFT) surveys can also be commissioned. The objective of the Patient/Citizen Communications & Engagement Solutions Framework is to enhance interactions with patients as they access the healthcare system to ensure all patients receive reminders, alerts and support when needed. Switching to a more customer focused solution including online patient portals and patient self-service functionality will lead to more successful patient pathways and experience. The framework is in response to the need within the NHS for better pre and post appointment communications, supporting healthcare professionals to provide effective clinical care while improving clinical efficiency and safety to drive increases in patient satisfaction. The requirement for the NHS to reduce the number of Did Not Attend (DNA) appointments and backlog of missed appointments due to COVID19 whilst delivering better and faster communication in an environment of increasing demand will require an increased capacity whilst working against financial constraints. The NHS needs to work in the most efficient ways possible and maximise value for money in delivering services and through any purchases it makes. The NHS Long Term Plan 2019 outlines the drive for digitisation. To support the delivery of this agenda NHS SBS is seeking to put in place a comprehensive framework agreement for the provision of Patient/Citizen Communications and Engagement Solutions.
Timeline
Published Date :
Deadline :
Contract Start :
Contract End :
Tender Regions
CPV Codes
64227000 - Integrated telecommunications services
72000000 - IT services: consulting, software development, Internet and support
32260000 - Data-transmission equipment
32000000 - Radio, television, communication, telecommunication and related equipment
64000000 - Postal and telecommunications services
32570000 - Communications equipment
32573000 - Communications control system
32500000 - Telecommunications equipment and supplies
Keywords
modem
telecom device
IT consulting
telecom hardware
web services
network support
cloud services
radio equipment
comm data unit
network devices
telecom gear
network hardware
telecom supplies
IT outsourcing
radio comms equipment
supply components
communication devices
communications equipment
software development
cybersecurity support
application maintenance
communication controller
merged telecom services
network transceiver
message delivery network
communication apparatus
broadcast receiver
help desk services
digital transformation
television equipment
letter and data dispatch
technical support
network control hardware
communications delivery
telecom control unit
system integration
software customization
comms switching system
packaged telecom systems
telecom mail linkage
communication control system
integrated carrier offering
correspondence and data routing
IT infrastructure management
hybrid connectivity solution
postal-telecom network services
data transmission equipment
postal communication services
bundled voice-data network
all-in-one telecom solution
converged network service
end-to-end communication service
postal-telephony integration
data communication device
mail and telecom infrastructure
unified communications provision
multi-service network integration
mail and telecom provision
telecommunications equipment
Workflows
Status :
Procedure :
Suitable for SME :
Nationwide :
Assign to :
Tender Progress :
Details
Notice Type :
