PCO204 - Provision of Multi-language Voice Layer for Digital Assistants

Descriptions

Voice Assistants have emerged as one of the key aspects of this AI-driven customer service. The strong and growing interest in chatbots is driven by the promise of intelligent digital assistants always available to resolve customer requests cheaply, quickly, and consistently. Voice Assistants are not intended to replace humans, but act as co-pilots. They have the potential to bridge the gap between brands and consumers in ways that no other tool has been able to do before - increasing automation and availability so humans can focus on multiple customers at once, leading to greater efficiency. Due to the increasing popularity of the Voice Assistants and due to their interesting applications within the medical domain, several members of the SHAPES consortium are interested in implementing these solutions in their own pilots and use cases, thus to relief human participants from common interactions with users, related to informing older persons about their health status and specify symptoms, reminding older persons to go to appointments or to stick to a medication plan, to motivate the user to engage in games and cognitive tasks or engage in social activities or to guide patients through a rehabilitation exercise.