Person Centred Case Management IT System

Descriptions

Devon and Somerset Fire and Rescue Authority (DSFRA) requires a Person Centred Case Management IT system to support its Prevention Service.

The prevention teams are currently recording data across multiple recording tools including in-house applications and spreadsheets. The prevention service is made up of the following teams with approximately 100 members of staff:

 Home Fire Safety & Partnerships

 Safeguarding

 Fire Safety Interventions

 Education and C&YP

 Road Safety Education

 Community Risk

 Fire Investigation

 Quality Assurance & Evaluation

Home Fire Safety Team

The team support members of the community in making their homes safe through targeted advice and home safety visits.

Some visits are higher risk requiring an enhanced person-centred home safety visit. DSFRS will fit additional equipment based on individual needs and make safeguarding/welfare referrals where required.

Home fire safety team have a partnership network within communities and work with partner agencies, community groups and initiatives; to ensure we reach the most vulnerable communities.

Approximate number of referrals per year: c14000

Approximate number of visits per year: c16000

Safeguarding Team

As a fire and rescue service we have a duty of care to report and act when there is a safeguarding concern with a child or vulnerable adult. During staff engagement with the public, individuals/teams may come across varying levels of complexity and issues that may raise concerns which are referred to the internal Safeguarding Team to assess and work alongside multi-agencies.

Approximate number of referrals per year: c1500

Fire Safety Intervention Team

Our Fire Safety Intervention Programme works with children and young people up to the age of 18, who play with or show an unhealthy interest in setting fires.

Approximate number of referrals per year: c100

We are conducting early market engagement as we are looking to devise the scope of the new contract for case management software.

We are looking toward suppliers in this market to help inform our decision making and would appreciate your views and insight on the services we are looking to procure.

We are requesting that suppliers in this market complete a "Requirements Questionnaire" and return it to us via email no later than 5pm on 3rd October 2025.

To request a copy of the "Requirements Questionnaire" document please email address: Pete Aighton (paighton@dsfire.gov.uk)