Closed
Preliminary Market Consultation Replacement of Customer Communications Platform
Descriptions
The purpose of this PMC is to inform an options appraisal as to how we may proceed with potential procurement of a contact centre telephony platform which also offers options for managing customer contact across a range of channels and media via a single gateway in the future.North Lincolnshire Council and North East Lincolnshire Council need to replace and modernise our existing customer contact centre telephony platform/s and this needs to be modern, fit for purpose and meet our needs going forward.As part of our ambition for transforming and managing customer access, we want to understand the wider landscape of how other contact channels (social media, SMS, email, etc.) might be managed alongside the telephony (multichannel approach) to help us to maximise our management of customer contact and business intelligence relating to customer experience and feedback of customers.
Timeline
Published Date :
Deadline :
Contract Start :
Contract End :
Tender Regions
CPV Codes
64210000 - Telephone and data transmission services
Keywords
fixed-line voice service
business internet access
enterprise data link
digital telephony provision
VoIP connection service
data circuit leasing
broadband telephone service
point-to-point data transfer
internet trunk service
corporate voice-data link
Tender Lot Details
2 Tender Lots
Workflows
Status :
Procedure :
Suitable for SME :
Nationwide :
Assign to :
Tender Progress :
Details
Notice Type :
Tender Identifier :
Tenderbase ID :
Low Value :
High Value :
Buyer Information
Name :
Procurement contact
Name :
Phone :
Email :
Possible Competitors
1 Possible Competitors
