Closed
Pre-Market Engagement: Contact Centre and Telephony Solutions
Descriptions
The purpose of this Prior Information Notice (PIN) is to alert potential suppliers to an opportunity in relation to supply of contact centre and telephony solutions Nottinghamshire County Council (the Council) has various telephony contracts which are due to expire over the next 2 years including the following: •Contact Centre solution - supplier Rostrvm •SIP Lines and Calls - supplier VirginMedia •BT lines and calls -Daisy •Mobile Voice and Data - supplier EE •Call logging/ management software - supplier various In addition to the above the Council is looking at the following •PCI compliant solution for taking payments over the phone •Moving to Microsoft Teams which is currently used for internal calls but Skype for business is used for external calls. •Moving smaller sites from individual telephony systems to the corporate solution It is currently envisaged that the procurement will be done as a single Lot framework with a single supplier. Current revenue budget per annum for the above is approximately £1 million. This is provided for information only Suppliers are invited to express an interest in this opportunity and submit a short case study on where they have delivered similar solutions. The case study should include contact details for the Customer the contract was/ is with, contract dates, contract value and a description of what was delivered and how it matches our requirements. All expressions of interest must be submitted by 24th November at 17:00.
Timeline
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Tender Regions
CPV Codes
48500000 - Communication and multimedia software package
64200000 - Telecommunications services
Keywords
multimedia presentation suite
rich media editor
streaming communication tool
broadcast content creator
interactive media platform
audio-video integration software
media sharing client
content encoding suite
cross-format media converter
digital signage tool
data transmission service
voice communication provision
telecom network operations
broadband connectivity service
telecom infrastructure management
IP telephony provision
leased line service
telecom carrier operations
network voice/data service
telecom traffic routing
Tender Lot Details
2 Tender Lots
Workflows
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Buyer Information
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Possible Competitors
1 Possible Competitors
