Pre-Market Engagement for Public Protection Regulatory Services Service Management Database

Descriptions

Halton is a unitary authority with a population of approximately 130,000. The Public Protection Regulatory Services Division carries out a range of regulatory, enforcement and public protection services. These include;

• Environmental Health

• Trading Standards

• Private Sector Housing, including licensing

• Animal Welfare including licensing

• Pest Control

We are exploring options to replace our current service delivery database. The database is required to perform a number of tasks. These include;

o Record of premises subject to regulation

o Record of service requests received

o Record of actions undertaken in relation to each request

o Record of License applications

o Production of service management and statutory reports

o Generation of mail merge letters and correspondence

o Interface with council's customer facing request handling system and Citizens Advice Consumer Helpline

o Document indexing

There are approximately 30 unique users of the system.

Ideally we want a bespoke system purposely designed for local government regulatory services.

We are open at this stage to consideration of either cloud or on premises options.