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Pre-Market Engagement for the provision of a Registrars Appointment Booking and Certificate Management System
Descriptions
We are testing the market for a new Registrars Appointment Booking and Certificate Management System to potentially replace our existing system.
Background
Local authorities in Wales have a statutory duty to provide registration services for:
- Births, deaths, marriages, and civil partnerships
- Citizenship ceremonies
- Approved premises licensing
- Associated legal and administrative services
Current systems in use across Wales vary in functionality, integration, and user experience. A new solution is being considered to:
- Modernise service delivery
- Ensure compliance with the Welsh Language Standards
- Improve efficiency and consistency
- Ensure compliance with relevant UK and Welsh legislation
- Enable digital-first, citizen-centred services
Aims of Engagement
The purpose is to:
- Understand supplier capabilities and solutions available in the market
- Explore potential delivery models (cloud, on-premises, SaaS, shared service)
- Identify opportunities for innovation and best practice
- Test assumptions on costs, timescales, and implementation approaches
Indicative Requirements
The system may be expected to deliver functionality such as:
- Case management for birth, death, marriage, and civil partnership registrations
- Secure handling of personal and sensitive data (GDPR compliance)
- Integration with existing government platforms (e.g., payment systems, document verification, national statistics returns)
- The ability to store a database of historic and new certificates.
- Certificate production for births, deaths and marriages.
- Appointment booking and scheduling
- Online service access for citizens including appointment booking and certificate ordering.
- Bilingual capabilities (Welsh and English)
- Reporting and analytics
- Accessibility compliance (WCAG 2.2)
Timeline
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Keywords
software package and information systems
application software
IT systems
enterprise software
packaged applications
digital solutions
IT consulting
software development
web services
network support
system integration
IT infrastructure management
digital transformation
cloud services
cybersecurity support
application maintenance
helpdesk services
technical support
software customization
IT outsourcing
Tender Lot Details
2 Tender Lots
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Possible Competitors
1 Possible Competitors
