Procurement of services to persons with reduced mobility.

Descriptions

The Contracting Authority requires provision of certain services and the supply, operation and maintenance of appropriate associated equipment (such as wheelchairs, smax chairs and ambilifts) to persons with reduced mobility at George Best Belfast City Airport. The Contracting Authority requires the provision of a PRM service operated on behalf of the airport authority for all airlines, to be delivered in line with the ECAC Doc 30. Those services extend from meeting passengers requiring assistance in the car park and assisting them throughout their journey to boarding and seating them on the aircraft. The services also require: (a) the disembarking of passengers requiring assistance from arriving aircraft, through the terminal, baggage collection and to onward transport; and (b) the supply, operation and maintenance of appropriate equipment such as wheelchairs, smax chairs and ambilifts. The contractor will need to supply (at a minimum) two ambilifts, an aisle chair, and a number and range of wheelchairs, together with any other equipment which the contractor deems necessary to provide the services. The Contracting Authority does however own a SMAX chair which the contractor will be entitled to use during, and in accordance with, the terms of the Services Agreement governing provision of the services. The services will be required 364 days per year, between 0500-2200, or until 2359 in exceptional circumstances.The Contractor will be fully responsible for the day to day management of the services in accordance with all applicable legislation, regulations and codes, including ECAC Doc 30. The Contractor must provide driving training for the use of the equipment (as required), airside training and airside awareness training and ensure the compliance of all equipment with ECAC Doc 30 Annex K recommendations. The Contractor will be responsible for ensuring adequate staffing levels and for meeting KPIs as advised.