Awarded
Provision and Supported Implementation of a Student Record System (SRS), with Document Management an
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Descriptions
Oxford Brookes University provides education for 18 000 students through its campuses in Headington (3 locations), Wheatley and Harcourt Hill as well as a satellite campus in Swindon, and a large number of students in partnership colleges and distance learning around the world. The university is embarking on a programme to replace its current Student Record System (SRS), which is a bespoke in-house system and has been developed over several decades. The decision has been taken by the University to procure a commercial off the shelf (COTS) Student Record System with document management and work-flow capability and to include integrated CRM functionality. The new system must support processes used across UK Higher Education (HE), with proven success in fulfilling such requirements for UK higher education institutions. The system supplier will be expected to have a demonstrable commitment to continual development of the system, in line with future changes to UK HE requirements and technological developments. Cloud hosted systems would be considered along with university-premises based solutions.The programme aims to realise the following high-level benefits:— Increased efficiency of core administrative and support processes.— Reduction of overall institutional risk assorted with the current SRS.— Reduced number of manual workarounds and paper forms.— Intuitive user interface with increased usability and access to relevant key information and services for both students and staff across all devices (computers, laptops, tablets and smart-phones, etc.).The scope of the Programme will be to procure and implement the systems to enable a seamless journey, for all types of students.Including— Curriculum and Portfolio Management.— All modules required for the full student journey (e.g. Admission, Fees / Student Finance, Enrolment, Module Selection, Assessment and Progression, Graduation, HESA, UCAS, SLC, UKVI, etc.).— Work-flow.— Document Management.— CRM.— Data Integration Platform.It is expected that there will be self-service access with role based security that allows staff and students to access key information and perform key tasks from any device, using a wide range of supported browsers.
Timeline
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Tender Regions
CPV Codes
48000000 - Software package and information systems
72261000 - Software support services
72263000 - Software implementation services
72265000 - Software configuration services
48190000 - Educational software package
Keywords
rollout planning
SLA management
IT systems
user inquiry handling
software troubleshooting
e-learning application
feature enablement setup
initial system setup
deployment scripting
educational ICT solution
digital solutions
enterprise software
application software
teaching tools software
parameterization logic
training platform
packaged applications
user access setup
custom module activation
bug ticket processing
post-install configuration
environment variable tuning
license management support
version patching services
change management assistance
educational software package
long-term software upkeep
software package and information systems
license activation configuration
integration with existing systems
feature enablement scripting
feature request coordination
implementation success tracking
Workflows
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