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Provision of an IT Support and Maintenance service with a Back-up Link
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Descriptions
Thanet District Council wishes to select and appoint a suitable supplier for the provision of an IT Support and Maintenance service with a Back-up Link for the network at the Kent Innovation Centre, Broadstairs. The scope of this contract is to provide a fully outsourced and managed IT support and maintenance solution for both hardware and software elements within the KIC. The Kent Innovation Centre (KIC) is a set of managed office spaces over three floors, run by Thanet District Council (TDC) which provides fully serviced office accommodation, including meeting room space, internet provision and allows 24/7/365 access to its clients. The KIC currently has 34 different companies (Licensees) located in the building. A secure, stable and reliable IT infrastructure is of the utmost importance to the Council's Licensees to ensure continuity of service. The Contract is anticipated to commence upon 1 April 2025 for a duration of three years with one option to extend for a period of two years at the sole discretion of the Council. Important Information: All procurement documents are attached to the notice and available from Kent Business Portal (www.kentbusinessportal.org) for suppliers to download and complete according to instructions contained. The procurement process will be undertaken on the basis of formal quotations. All quotations will be accepted subject to the bidder providing suitable responses to grounds for Mandatory and Discretionary Rejection and that minimum standards are met as set out in the Invitation to Quote document. Evaluation will be on the basis of criteria as set out in the Invitation to Quote document. Any clarifications or questions must be submitted via the Message area of the Kent Business Portal by no later than 14.00hrs on 31/01/2025 Completed quotation documents must be submitted electronically via the Kent Business Portal by no later than 14.00hrs on 03/02/2025
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Tender Regions
CPV Codes
72267000 - Software maintenance and repair services
72267200 - Repair of information technology software
72000000 - IT services: consulting, software development, Internet and support
72267100 - Maintenance of information technology software
72222300 - Information technology services
Keywords
IT consulting
software development
web services
network support
system integration
IT infrastructure management
digital transformation
cloud services
cybersecurity support
application maintenance
helpdesk services
technical support
software customization
IT outsourcing
IT operations management
network administration
system provisioning
infrastructure maintenance
helpdesk support
service desk operations
IT backup services
server management
system monitoring
IT lifecycle support
software maintenance
bug fixing
application updates
software patching
error correction
system performance tuning
software troubleshooting
IT repair services
version upgrades
legacy system support
IT software maintenance
application upkeep
system updates
corrective maintenance
preventive maintenance
software servicing
software error resolution
patch management
IT system support
ongoing software care
software repair
code correction
error debugging
malfunction resolution
system recovery
IT application repair
program restoration
fault fixing
software damage assessment
software error fixing
Tender Lot Details
2 Tender Lots
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Possible Competitors
1 Possible Competitors
