Provision of Back-Office and Customer Support Service for an Online InterRail Pass Retailing Service

Descriptions

As the representative body for the GB passenger Train Operating Companies (TOCs), ATOC is planning to start retailing InterRail passes in 2013, in order to benefit from the current strength and future development potential of the UK-outbound InterRail market.As part of the development of an online retailing capability, ATOC is now inviting suitably qualified providers of international rail pass and ticket fulfilment services to confirm their interest in providing a range of support services to include:Electronic printing of InterRail passes and reservations on RCT2 ticket stock, in accordance with UIC standards;Collation and despatch of ticket packs;Sales reporting in accordance with UIC-301 InterRail accounting procedures; andPre-sales, post-sales and post-travel customer supportPass sales are estimated at 5,000 in 2013/14, increasing to 10,000+ by 2015/16.For the avoidance of doubt, the contract relates purely to fulfilment and support activities and does not seek to establish a sales agency agreement.