Awarded
Provision Of Contact Centre Services Including Associated Software Solutions
Descriptions
As part of it’s customer contact strategy, the National Transport Authority (“NTA”) plans to implement a Consolidated Contact Centre (“CCC”) under the Transport For Ireland (“TFI”) brand. The CCC will be the primary customer service con ....see more
Timeline
Published Date :
Deadline :
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Tender Regions
CPV Codes
79510000 - Telephone-answering services
79511000 - Telephone operator services
72300000 - Data services
79342300 - Customer services
72421000 - Internet or intranet client application development services
64216000 - Electronic message and information services
64220000 - Telecommunication services except telephone and data transmission services
64200000 - Telecommunications services
64214200 - Telephone switchboard services
48900000 - Miscellaneous software package and computer systems
79500000 - Office-support services
79342320 - Customer-care services
72253000 - Help-desk and support services
75130000 - Supporting services for the government
79512000 - Call centre
72212333 - Contact management software development services
72253100 - Help-desk services
64210000 - Telephone and data transmission services
48333000 - Contact management software package
Workflows
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Details
Buyer Information
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Procurement Contact
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