Awarded
Provision of Digital Transformation Services
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Descriptions
The Pharmaceutical Society of Ireland (PSI) is planning to undertake a digital transformation and is seeking a technology solution to enable this transformation. The solution must provide functionality broadly encompassing the following business activities:-All aspects of qualification recognition and registration for individuals; -All aspects of registration for pharmacies; -All aspects of pharmacy compliance and quality assessment; -All aspects of complaints, concerns, queries and other information that could impact patient safety; -All aspects of the PSI’s risk management framework; To this end the PSI intends to award a single party framework agreement for a maximum of ten years to facilitate optimisation of a partnership for the provision of a solution to meet immediate and future requirements. The framework will cover the initial contract and all other ancillary related requirements arising over the life of the framework including maintenance, support, upgrades, amendments, etc. as well as additional services to expand the system to meet changes in functionality required by PSI. All other relevant details are contained within the questionnaire available from www.etenders.gov.ie using RFT ID 144418.
Timeline
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Tender Regions
CPV Codes
48000000 - Software package and information systems
72611000 - Technical computer support services
72500000 - Computer-related services
72600000 - Computer support and consultancy services
72540000 - Computer upgrade services
72212445 - Customer Relation Management software development services
Keywords
systems aid
IT asset support
IT systems
hardware enhancement
IT support consulting
systems assistance
personalization engine
workstation management
sales pipeline software
technical IT consultancy
endpoint management
CRM API integration
IT technical help
digital solutions
enterprise software
low-level OS support
infrastructure support
system refresh solutions
application software
tech advisory services
lead-to-cash integration
feedback loop modules
CRM platform development
packaged applications
hybrid support services
computing guidance
technology renewal support
capacity improvement assistance
system optimization services
software crash resolution
system lifecycle administration
hardware-level diagnostics
customer interaction module
computer utility coordination
device compatibility resolution
hardware revision services
contact analytics dashboards
general computing assistance
customer support ticketing
computing upgrade coordination
on-premise system support
professional tech consultation
software package and information systems
component retrofit planning
technical configuration help
digital service provisioning
critical failure response
operational support advisory
campaign management features
technology troubleshooting consultancy
advanced system troubleshooting
performance boosting services
lifecycle upgrade management
upgrade module deployment
integrated tech solutions
technology operations assistance
Workflows
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Buyer Information
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