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Provision of Hotel Booking Service
Descriptions
The Contractor shall be required to provide internet coverage for the University, and afford ‘guests’ the ability to book a room via direct bookings and online travel agents.The Contractor shall be responsible for managing online booking services on behalf of the University. Responsibilities shall include, but shall not be limited to:- Updating of rates (only when requested by the University) and availability- Advertising promotions- Content management- Dealing with guest requests and providing phone support- Liaise with all Booking Channels and report no shows and cancellations to avoid excess commission charges- Facilitating and processing all guest payments on behalf of the University and facilitating the transfer of funds to a nominated bank account by the University- Providing accurate information to all guests in relation to facilities at the property (such as, but not limited to: check-in/out times, reception opening hours and payment information).- Liaise with the University throughout the process from point of referral through to the Guest check in
Timeline
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Tender Regions
CPV Codes
48000000 - Software package and information systems
55130000 - Other hotel services
48100000 - Industry specific software package
72260000 - Software-related services
55100000 - Hotel services
55110000 - Hotel accomodation services
98341000 - Accommodation services
48517000 - IT software package
Keywords
software package and information systems
specialised enterprise software
infrastructure monitoring platform
hotel accommodation management
hospitality check-in/out service
hospitality housekeeping provision
accommodation booking facilitation
guest concierge desk operations
Tender Lot Details
2 Tender Lots
Workflows
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Details
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Possible Competitors
1 Possible Competitors
