Awarded
Provision of licences and software for computer systems, system, and support for CIVICA system for C
Descriptions
Civica is the back of house administrative system Council Tax and Benefits. It includes:— OPENREVENUES (Council Tax, Business Rates, Benefits and Sundry debtor overpayments),— OPENVision (customer service team and the Frontline),— OPENAccess (for use by Customers), and,— OPENChannel (customer self-service) and other associated software.This contract is for the provision of licences and support for these computer systems. The original contract for licences and system support is due to expire 20.10.2018. While other systems exist, the current system is meeting requirements and therefore council is currently not in a position to move to an alternative system.The licences and support for the current system can only be provided by a single supplier who own and operate the system.
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Tender Regions
CPV Codes
72261000 - Software support services
72000000 - IT services: consulting, software development, Internet and support
48783000 - Content management software package
48219300 - Administration software package
75130000 - Supporting services for the government
72253200 - Systems support services
72250000 - System and support services
48100000 - Industry specific software package
48333000 - Contact management software package
Keywords
industry-specific software
vertical market application
specialised enterprise software
tailored industry IT solution
administration software package
system admin tool
network management application
administrative control suite
address book software
client database manager
lead tracking system
interaction history tool
contact tagging engine
relationship mapping software
CRM light interface
duplicate detection module
email integration tool
contact import/export utility
web content editor
digital asset manager
CMS workflow engine
version control CMS
taxonomy manager
content personalization module
metadata tagging system
multimedia content portal
editorial review workflow
publication scheduling tool
IT consulting
software development
web services
network support
system integration
IT infrastructure management
digital transformation
cloud services
cybersecurity support
application maintenance
helpdesk services
technical support
software customization
IT outsourcing
end-to-end system services
IT support framework
infrastructure maintenance
integrated system operations
tech assistance packages
full-cycle IT support
user support coverage
managed systems support
reactive and proactive IT services
platform support modules
OS assistance services
infrastructure troubleshooting
server uptime monitoring
patch application support
remote diagnostics services
software maintenance workflows
software troubleshooting
version patching services
user inquiry handling
bug ticket processing
license management support
feature request coordination
long-term software upkeep
SLA management
government infrastructure support
public sector logistics
administrative aid services
interagency coordination
civic support programs
institutional assistance
regulatory implementation support
state process facilitation
government workflow services
administrative resource provision
Tender Lot Details
2 Tender Lots
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Possible Competitors
1 Possible Competitors
