Awarded

Provision of Managed Service for the Security Industry Authority.

Descriptions

The Contract is to design, build, implement, test, manage, provide and maintain an IT Managed Service to meet the Requirements of the regulator operating the regulatory regime.IT Managed Service provision covers:— The provision of an integrated operational customer relationship and case Management solution to support delivery of Authority's end to end business processes, including:– business regulation– individual regulation– compliance and enforcement including intelligence and– customer services.— Develop, build and continuously improve the integrated operational solution, which includes– Enabling interfaces with information partners for example Disclosure and Barring Service (DBS), Her Majesty's Passport Office (HMPO);– The supporting ICT infrastructure and– Compliance with relevant policies and standards, for example information security.– The provision of an on-line portal solution to enable customers and stakeholders to transact with the Regulator across the web.The web will be the primary channel however the solution shall also support the following channels:— Email— Phone— Interactive Voice Response and— Text messaging.— The provision of a telephony solution to support Authority customer service operations including a technical helpdesk which supports both internal and external customers;— The provision and management of an intelligence and risk analysis solution through the provision of a new service / solution or the re-use of the existing in-house solution (iBase) and— Effective transition from the incumbent Business Process Outsource provider and existing in-house operational solutions to the new IT Managed Service provision, for example, taking on of in-house solutions (where appropriate) and the data migration.

Timeline

Published Date :

29th Aug 2013 11 years ago

Deadline :

N/A

Tender Awarded :

1 Supplier

Awarded date :

N/A

Contract Start :

N/A

Contract End :

N/A

Tender Regions

Keywords

IT consulting

software development

web services

network support

system integration

IT infrastructure management

digital transformation

cloud services

cybersecurity support

application maintenance

helpdesk services

technical support

software customization

IT outsourcing

CRM platform development

customer interaction module

lead-to-cash integration

sales pipeline software

contact analytics dashboards

campaign management features

customer support ticketing

feedback loop modules

personalization engine

CRM API integration

enterprise IT module programming

backend service development

platform module coding

microservices implementation

system architecture modules

API gateway creation

backend scalability support

server-side logic design

integration adapters

IT toolchain development

system architecture analysis

technical advisory

solution feasibility studies

performance optimization

technical risk assessment

systems integration advice

IT infrastructure review

scalability consulting

technical requirement definition

systems audit

IT operations management

network administration

system provisioning

infrastructure maintenance

helpdesk support

service desk operations

IT backup services

server management

system monitoring

IT lifecycle support

integration architecture design

cross-platform interface planning

middleware advisory services

API orchestration strategies

system handshake protocol design

legacy system compatibility consulting

data exchange model alignment

service layer integration mapping

user support ticketing

multi-tier helpdesk

remote IT support

technical troubleshooting interface

issue resolution workflow

service request handling

24/7 user assistance

incident logging system

support team coordination

deployment scripting

integration with existing systems

post-install configuration

rollout planning

change management assistance

implementation success tracking

feature enablement setup

application hosting services

SaaS platforms

cloud application delivery

on-demand app services

managed software hosting

enterprise app solutions

subscription-based software

web app hosting

hosted business applications

remote application delivery

IT asset support

system lifecycle administration

technology operations assistance

digital service provisioning

endpoint management

integrated tech solutions

computer utility coordination

on-premise system support

general computing assistance

workstation management

IT expert consultancy

technical systems advisory

specialist IT services

professional technology support

computer project expertise

tech strategy facilitation

specialized IT assistance

computing profession services

tailored IT solutions

digital professional support

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Workflows

Status :

Awarded

Assign to :

Tender Progress :

0%

Details

Notice Type :

Open opportunity

Tender Identifier :

IT-378-246-T: 2024 - 001

TenderBase ID :

310724019

Low Value :

£100K

High Value :

£1000K

Region :

North Region

Attachments :

Buyer Information

Address :

Liverpool Merseyside , Merseyside , L13 0BQ

Website :

N/A

Procurement Contact

Name :

Tina Smith

Designation :

Chief Executive Officer

Phone :

0151 252 3243

Email :

tina.smith@shared-ed.ac.uk

Possible Competitors

1 Possible Competitors