Awarded
Provision of Managed Service for the Security Industry Authority.
Request tender documents
Save your time. You just request and we will send you the available documents.
Request for bid service
Save your time. You just request and we will arrange tender related all available documents to bid writers for the best possible quote.
Descriptions
The Contract is to design, build, implement, test, manage, provide and maintain an IT Managed Service to meet the Requirements of the regulator operating the regulatory regime.IT Managed Service provision covers:— The provision of an integrated operational customer relationship and case Management solution to support delivery of Authority's end to end business processes, including:– business regulation– individual regulation– compliance and enforcement including intelligence and– customer services.— Develop, build and continuously improve the integrated operational solution, which includes– Enabling interfaces with information partners for example Disclosure and Barring Service (DBS), Her Majesty's Passport Office (HMPO);– The supporting ICT infrastructure and– Compliance with relevant policies and standards, for example information security.– The provision of an on-line portal solution to enable customers and stakeholders to transact with the Regulator across the web.The web will be the primary channel however the solution shall also support the following channels:— Email— Phone— Interactive Voice Response and— Text messaging.— The provision of a telephony solution to support Authority customer service operations including a technical helpdesk which supports both internal and external customers;— The provision and management of an intelligence and risk analysis solution through the provision of a new service / solution or the re-use of the existing in-house solution (iBase) and— Effective transition from the incumbent Business Process Outsource provider and existing in-house operational solutions to the new IT Managed Service provision, for example, taking on of in-house solutions (where appropriate) and the data migration.
Timeline
Published Date :
Deadline :
Contract Start :
Contract End :
Tender Regions
CPV Codes
72253000 - Help-desk and support services
72220000 - Systems and technical consultancy services
72000000 - IT services: consulting, software development, Internet and support
72590000 - Computer-related professional services
72500000 - Computer-related services
72263000 - Software implementation services
72416000 - Application service providers
72212517 - IT software development services
72212445 - Customer Relation Management software development services
72227000 - Software integration consultancy services
72222300 - Information technology services
Keywords
IT consulting
web services
network support
rollout planning
cloud services
SaaS platforms
IT asset support
web app hosting
systems audit
IT outsourcing
performance optimization
platform module coding
IT operations management
scalability consulting
system provisioning
integration adapters
tailored IT solutions
help desk support
24/7 user assistance
software development
cybersecurity support
system monitoring
IT expert consultancy
personalization engine
application maintenance
workstation management
IT lifecycle support
sales pipeline software
feature enablement setup
service request handling
IT backup services
endpoint management
CRM API integration
deployment scripting
server-side logic design
help desk services
digital transformation
IT infrastructure review
IT toolchain development
technical support
multi-tier helpdesk
managed software hosting
network administration
lead-to-cash integration
API gateway creation
system integration
feedback loop modules
user support ticketing
software customization
incident logging system
server management
CRM platform development
technical advisory
remote IT support
enterprise app solutions
on-demand app services
service desk operations
specialist IT services
service layer integration mapping
cloud application delivery
tech strategy facilitation
technical troubleshooting interface
technical systems advisory
technical risk assessment
IT infrastructure management
system architecture modules
API orchestration strategies
cross-platform interface planning
solution feasibility studies
post-install configuration
hosted business applications
system lifecycle administration
customer interaction module
integration architecture design
computing profession services
infrastructure maintenance
computer utility coordination
contact analytics dashboards
general computing assistance
change management assistance
customer support ticketing
system handshake protocol design
support team coordination
on-premise system support
computer project expertise
system architecture analysis
systems integration advice
digital professional support
enterprise IT module programming
backend scalability support
integration with existing systems
issue resolution workflow
digital service provisioning
middleware advisory services
specialized IT assistance
legacy system compatibility consulting
professional technology support
implementation success tracking
application hosting services
backend service development
campaign management features
data exchange model alignment
subscription-based software
remote application delivery
microservices implementation
integrated tech solutions
technical requirement definition
technology operations assistance
Workflows
Status :
Procedure :
Suitable for SME :
Nationwide :
Assign to :
Tender Progress :
Details
Notice Type :
Buyer Information
Name :
