Provision of mentoring and consultancy support services to introduce a systems thinking approach to

Descriptions

To employ the Vanguard Method to transform the Council to an alternative organisational and leadership design, based around System Thinking principles. To deliver service interventions based on the Vanguard model for Systems Thinking. To develop a culture of self-managed changewhereby staff are encouraged, supported and motivated to develop their own solutions to issues that result in improved customer service and satisfaction. To provide the necessary training, instruction and skills transfer in the Vanguard model that staff are empowered to routinely identifyand fix inefficient working. In particular, the consultancy will be expected:— To provide training and mentoring services to the council's senior management team;— To provide guidance and support to the implementation team throughout the period of change.