Open Closing in a 1 month
Provision of Out of Hours and Community Alarm Telephone Answering Service
Descriptions
ateb owns and manages just over 3,000 homes in Pembrokeshire and Carmarthenshire. Our homes include a mix of houses and flats for single people and families as well as Supported and Independent Living accommodation. ateb are looking to contract out two key services for dealing with emergencies related to property and to the support of some of our most vulnerable Customers.
ateb would like to contract out our emergency ‘out of hours’ telephone service to a contractor with appropriate experience. We expect the contractor to be able to offer a service 365 days a year when our offices are closed, to take calls and then, if necessary, to contact our own plumbers and electricians as well as specialist contractors to carry out any required emergency repairs.
We are also looking to contract out the 24-hour community alarm service which is currently offered to approximately 550 older and disabled tenants. This service operates 24 hours a day 365 days a year and enables customers to get help when they raise the alarm in an emergency. Some services are provided through ateb’s Independent Living Team (extra care and sheltered homes) and some are provided to customers dispersed across the association’s general needs properties.
We currently offer an out of hours service using our own staff operating a rota service to respond to calls, and existing heating and plumbing engineers, as well as external contractors to carry out emergency repairs. We currently use a contractor for our community alarm scheme for handling emergencies for our older and disabled customers.
The contractor will need to have the relevant software and systems to connect with and receive calls from the current Tunstall systems (and any other provider should the systems be changed during the contract) installed in the Independent Living properties and for the dispersed alarms provision. We are ideally looking to contract out both services to one contractor.
Timeline
Published Date :
Deadline :
Contract Start :
Contract End :
CPV Codes
79340000 - Advertising and marketing services
71200000 - Architectural and related services
64000000 - Postal and telecommunications services
71000000 - Architectural, construction, engineering and inspection services
79342000 - Marketing services
Keywords
CRM platform
lead nurturing tool
customer profiling engine
sales pipeline tracker
opportunity management system
client interaction log
marketing automation suite
customer dashboard UI
contact segmentation tool
customer feedback analyzer
mail and telecom provision
postal-telecom network services
communications delivery
letter and data dispatch
postal-telephony integration
correspondence and data routing
mail and telecom infrastructure
postal communication services
message delivery network
telecom mail linkage
architectural services
building engineering
technical design
construction consultancy
structural engineering
inspection services
surveying
planning consultancy
civil engineering
facility design
architectural consultancy
urban planning
blueprint design
building drafting
design advisory
architectural planning
structural drawing
façade design
landscape architecture
building concept
advertising services
marketing campaigns
promotional planning
brand advertising
media buying
marketing strategy
digital marketing
advertising consultancy
marketing communications
ad production
marketing services
market strategy
product marketing
marketing planning
promotional strategy
brand marketing
market outreach
go-to-market support
Tender Lot Details
2 Tender Lots
Workflows
Status :
Assign to :
Tender Progress :
Details
Notice Type :
Tender Identifier :
TenderBase ID :
Low Value :
High Value :
Region :
Attachments :
Buyer Information
Address :
Website :
Procurement Contact
Name :
Designation :
Phone :
Email :
Possible Competitors
1 Possible Competitors
