Provision of Out of Hours and Community Alarm Telephone Answering Service

Descriptions

ateb owns and manages just over 3,000 homes in Pembrokeshire and Carmarthenshire. Our homes include a mix of houses and flats for single people and families as well as Supported and Independent Living accommodation. We are looking to contract out two key services for dealing with emergencies related to property and to the support of some of our most vulnerable Customers.1. Emergency ‘out of hours’ telephone service2. 24-hour community alarm serviceWe currently offer an out of hours service using our own staff operating a rota service to respond to calls, and existing heating and plumbing engineers, as well as external contractors to carry out emergency repairs. We currently use a contractor for our community alarm scheme for handling emergencies for our older and disabled customers.The contractor will need to have the relevant software and systems to connect with and receive calls from the current Tunstall systems (and any other provider should the systems be changed during the contract) installed in the Independent Living properties and for the dispersed alarms provision.We are ideally looking to contract out both services to one contractor but would like your proposal to set out a quotation for each service separately and a quotation for a combined service if applicable.NOTE: The authority is using eTenderwales to carry out this procurement process. To obtain further information record your interest on Sell2Wales at https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=111831