Awarded

Provision of Registers to restrict unsolicited direct marketing calls and faxes.This is a voluntary

Descriptions

The requirement is to be delivered as a Services Concession.This Voluntary Notice outlines the services to be provided that make up the telephone and facsimile preference service, as required by the Privacy and Electronic Communications (EC Directive) Regulations 2003. The services, to be provided jointly, are the Telephone Preference Service (including individual and corporate subscribers, and the Facsimile Preference Service, and comprise the following key elements:a. deal with registrations by subscribers to the telephone and facsimile Service through the web, post, phone, and upload information to a central database;b. provide information to users of the registers who have provided the applicable paymentc. deal with requests and enquiries from existing and potential subscribers to, and users of, the registersd. deal with enquiries from the media in relation to the registerse. promote awareness of the registersf. deal effectively with complaints, but not enforce complaints, and provide clear, robust and timely complaints procedures for users of the registers, with the aim of reducing the number of complaints received in connection with unsolicited direct marketing faxes and calls. The service receives approximately 45 000 complaints annually. Typically these will be from the general public about direct marketers contacting them even though they have signed up to the TPSg. provide regular reports to both Ofcom and the ICO on complaints data, and to Ofcom on financial data, both at a summarised statistical level and also, where requested, in greater detail.