Provision of Responsive & Planned Maintenance of the Warden Call System

Descriptions

Blackpool coastal housing currently have approximately 793 sheltered properties spread over 20 sites within their portfolio (this figure may change as properties come in and out of sheltered management).r We require an all-inclusive and fully comprehensive price for the annual maintenance of the warden call equipment associated with all the schemes listedr Blackpool Coastal Housing is in the process of replacing the analogue warden call systems with newer digital system over the coming yearsr The annual maintenance of the smoke alarm and rack maintenance cost must be added to the spreadsheetr The all-Inclusive cost must cover the following items:r 24 hour assistance, 365 days per annum including bank holidaysr A 24 hour Emergency Helpdeskr A Fault recording helpdesk including remote diagnostic supportr Any associated costs of no access visitsr Any associated costs due to system failure being a BT line fault or a Mains Power Failurer The maintenance of equipment as per instructions provided by product manufacturer and installerr The repair or replacement of equipment due to fair wear or tear or failure within, 24, hours of being contactedr The repair or replacement of broken catenary wires, cables, connection boxes, brackets and all associated fixings. (Only Aysgarth Court contains catenary wires)r BCH holds replacement parts for a majority of their systems located at Dunsop court (any parts used from this store must be replaced)r If the systems cannot be repaired a backup solution must be available for a scheme down or, where cables cannot be repaired immediatelyr All cable damage; including underground damage, adverse weather and rodent damager Inspect, test and report on all cabinets and batteries required in a systemr An Engineer available for Response to Scheme Down or permanently sounding alarms within 4 hoursr All jobs must be accepted and completed by the contractor on our online portalr r The initial contract term is 1 year with the option to extend for 2 years