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Provision of SAP Application Maintenance and Support (AMS) Services on Behalf of their Kilroot and B
Descriptions
The successful economic operator will be responsible for implementing the clients’ requirements, which are to maintain and support the SAP environment (within a cloud hosted environment), to ensure that the client(s) can meet their contractual obligations to take on the ‘carved out’ SAP data under a Transfer services agreement (TSA) in place with the organisation that EP UKI have acquired the power stations from, namely AES (Global) Ltd, a power generator operating mainly out of North America.A further scope, which includes EP UKI’s current SAP Hosting solution, is included for information at this stage; EP UKI MAY seek to consolidate these contracts in to one solution in 12-18 months time. It is important therefore that potential economic operators understand the full scope of requirements at this stage.
Timeline
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Tender Regions
CPV Codes
72267000 - Software maintenance and repair services
72261000 - Software support services
72267100 - Maintenance of information technology software
72253200 - Systems support services
Keywords
platform support modules
OS assistance services
infrastructure troubleshooting
server uptime monitoring
patch application support
remote diagnostics services
software maintenance workflows
software troubleshooting
version patching services
user inquiry handling
bug ticket processing
license management support
feature request coordination
long-term software upkeep
SLA management
software maintenance
bug fixing
application updates
software patching
error correction
system performance tuning
IT repair services
version upgrades
legacy system support
IT software maintenance
application upkeep
system updates
corrective maintenance
preventive maintenance
software servicing
software error resolution
patch management
IT system support
ongoing software care
Tender Lot Details
2 Tender Lots
Workflows
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Possible Competitors
1 Possible Competitors
