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Provision of SAP Application Maintenance and Support (AMS) Services on Behalf of their Kilroot and B
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Descriptions
The successful economic operator will be responsible for implementing the clients’ requirements, which are to maintain and support the SAP environment (within a cloud hosted environment), to ensure that the client(s) can meet their contractual obligations to take on the ‘carved out’ SAP data under a Transfer services agreement (TSA) in place with the organisation that EP UKI have acquired the power stations from, namely AES (Global) Ltd, a power generator operating mainly out of North America.A further scope, which includes EP UKI’s current SAP Hosting solution, is included for information at this stage; EP UKI MAY seek to consolidate these contracts in to one solution in 12-18 months time. It is important therefore that potential economic operators understand the full scope of requirements at this stage.
Timeline
Published Date :
Deadline :
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Tender Regions
CPV Codes
72267000 - Software maintenance and repair services
72261000 - Software support services
72267100 - Maintenance of information technology software
72253200 - Systems support services
Keywords
system updates
bug fixing
SLA management
error correction
patch management
version upgrades
user inquiry handling
software troubleshooting
platform support modules
IT repair services
software servicing
IT software maintenance
server uptime monitoring
application updates
IT system support
legacy system support
OS assistance services
application upkeep
software patching
software maintenance
ongoing software care
corrective maintenance
preventive maintenance
bug ticket processing
license management support
version patching services
software error resolution
infrastructure troubleshooting
system performance tuning
long-term software upkeep
remote diagnostics services
feature request coordination
software maintenance workflows
patch application support
Workflows
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Details
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Buyer Information
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