Provision of Security and Concierge Services.

Descriptions

Bolsover District Council and North East Derbyshire District Council are looking to identify a suitably qualified and experienced organisation capable of delivering this commission across its commercial property portfolio.This commission includes, in summary:— Provision of a key holding service, acting as principle point of contact to deal with call-outs and responses on behalf of the Councils;— Provision of CCTV monitoring ‘out of hours’, acting as principle point of contact for any alarm activation and/or call out;— Provide a meet-and-greet concierge / reception service, including being front of house;— Provide a secure mail handling service;— Meeting / conference room management;— Undertake security duties in relation to the safe and secure running of each site;— Undertake fire safety duties in relation to the safe and secure running of each site;— Manage the key holding / access requirements on-site;— Identifying and reporting maintenance issues, and controlling access to unsafe areas;— Adverse weather conditions may necessitate additional duties to be undertaken;— Any additional concierge duties which may arise from time to time;— Annual maintenance programme for the CCTV system as well as a repairs service.How to Express Interest in this Tender:1. Register your company on the eSourcing portal (this is only required once) — Browse to the eSourcing Portal: https://in-tendhost.co.uk/noecpc and click the link to register — Enter your correct business and user details — Note: your username will be the email address you have entered — You will also then shortly receive an email confirmation.2. Once registered access the site and from the Home page hover over Tenders on the tool bar and select current tenders from the drop-down options.3. Express Interest in the tender you are interested in — Select ‘Express Interest’ within the Tender Details ( located at the bottom of the synopsis). On doing so, you will instantly have access to the Tender Management area for that tender. Any available documentation will be available via the various relevant tabs. You can access this area at any point by logging in, navigating to ‘My Tenders’ and selecting ‘View Details’.4. Responding to the tender — There will be a tab allocated to any tender stage (e.g. PQQ and/or ITT). Under the ‘My Tender Return’ area, you will be required to complete any mandatory questionnaires and upload any requested documentation. You can now use the ‘Correspondence’ function to communicate with the buyer and seek any clarification (any clarifications will be found within the ‘Clarifications’ tab) — Note the deadline for completion, then follow the on-screen instructions to complete and submit your response — There may be a mixture of online and offline actions for you to perform (there is detailed online help available).You must then submit your reply using the ‘Submit Response’ button at the bottom of the page. If you require any further assistance please consult the online help, or contact the In-tend Support Desk. Alerts will be sent to your request email addresses when any correspondence, alterations or clarifications are issued.The standards and criteria are available in the PQQ/ITT documents available as indicated above.