Awarded

Provision of Student Recruitment Services.

Descriptions

The University of Roehampton uses an external provider for the following student recruitment and admissions services, enquiry management (for non UK applicants), admissions service encompassing the creation and management of an online application form and an agreed review process for applications received (for all non-EU applicants and for EU/UK postgraduate applicants) and conversion management (for all applicants). This system has an annual throughput in the region of 3 500 telephone enquiries, 12 000 e-mail/online form enquiries and 400 social media enquiries a year. These enquiries currently lead to around 1 500 complete applications each year with the University expecting to grow these numbers exponentially over the next 3 years. In addition, around 70 000 outbound e-mails and 18 000 outbound phone calls are made each year as part of the conversion management system.The University of Roehampton seeks to appoint a provider who can sustain this valuable and user-friendly service both for the customers and the University's internal and external stakeholders. To underpin these services the provider would be expected to be able to evidence robust, secure and innovative technology solutions, including sophisticated reporting accessible from the client-side. The provider should have a demonstrable record of service level improvement and innovation and are required to assist in the University's ongoing recruitment and marketing strategies helping to maximise the number of enquiries, applications and enrolling students in an increasingly competitive market environment.