Awarded
Provision of Trader Support Service
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Descriptions
The TSS supports traders to submit declarations via a digital platform with self-serve guidance and contact centre support on how to complete digital declarations. The service will be free to access for businesses moving goods between Northern Ireland (NI) and Great Britain (GB) under the Windsor Framework.
The Trader Support Service is made up of two key elements:
- System: A digital platform system to enable traders to submit information to meet requirements under the Windsor Framework.
- Service: Customer support service, providing information and guidance for businesses on how to submit compliant declarations and the steps they need to take to comply with regulations.
The contract services shall run for an initial period of 5 years, with the option to extend for two further periods of 12 months.
Timeline
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Tender Regions
CPV Codes
80510000 - Specialist training services
98110000 - Services furnished by business, professional and specialist organisations
72250000 - System and support services
Keywords
end-to-end system services
IT support framework
infrastructure maintenance
integrated system operations
tech assistance packages
full-cycle IT support
user support coverage
managed systems support
reactive and proactive IT services
specialised instruction
expert training programs
niche skill development
industry‑specific training
accredited training services
advanced professional workshops
specialist certifications
sector‑focused education
technical mastery training
applied skills coaching
enterprise consultation
specialized project support
professional services contracting
organizational advisory
compliance auditing
technical consultancy
business process improvement
bespoke consultancy
corporate training delivery
expert third-party services
Tender Lot Details
2 Tender Lots
Workflows
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Possible Competitors
1 Possible Competitors
