Provision of Vehicle Inspections for DVLA.

Descriptions

Technical automobile inspection services. Motor vehicles. Vehicle bodies. Technical inspection services. The Secretary of State for Transport acting through the Driver and Vehicle Licensing Authority (‘DVLA’ or the ‘Contracting Authority’) is seeking to award a Contract for the delivery of Vehicle Inspection Services on a national basis to a suitably competent Contractor. In June 2012 a public consultation into the transformation of the Contracting Authority's services concluded that the closing of the Great Britain (GB) local office network by December 2013 was a key driver in the Contracting Authority delivering its efficiency saving targets in line with broader government spending. Since this time the Contracting Authority has actively been transferring work that is currently undertaken within its network of 39 offices to Swansea. While the majority of the work that was undertaken within the network can be completed at Swansea, vehicle inspections are not a service that can be centralised to a single location without having a significant detrimental effect on customer service. The Contracting Authority currently inspects vehicles for a number of reasons, including but not limited to: Vehicle registration number (VRM) transfer; First registration; Post registration discrepancies; Built up vehicles (including kits, rebuilt and radically altered vehicles); Imports; MOT mismatches; Changes to vehicle description e.g. body type changes; 2 vehicles claiming the same VRM; and 2 vehicles claiming the same chassis number. All of the above inspections are to satisfy the Contracting Authority's requirement that the vehicle being presented as part of an application is the vehicle relating to the application being made. In line with the Motoring Services Strategy and the wider Digital by Default Strategy set by the Cabinet Office, the Contracting Authority will be looking to re-engineer a number of its existing business processes to support the delivery and take up of online services. The re-engineering of business process will likely see alternative processes developed and implemented to reduce the burden on users when interacting with the Contracting Authority. However, these re-engineered processes will still ensure there is an underlying need for the Contracting Authority to inspect the vehicle to support an application. The Contracting Authority is therefore seeking to appoint a Contractor who can provide the Vehicle Inspection Services that is currently being delivered by the Vehicle and Operator Services Agency (VOSA). The Contractor shall provide resources to support volumes of approximately 3 500-5 000 examinations per annum. Please note that volumes are forecasts only and are not guaranteed. Although a range has been indicated volumes could be higher or lower than this.