Awarded
PS/11/25 Core Counter Service Transactions
Descriptions
Supporting services for the government. Administration, defence and social security services. Post and courier services. Courier services. Mail delivery services. Parcel delivery services. Telephone and data transmission services. Data-processing services. Data entry services. Data capture services. Data transmission services. Computer-related management services. Administration services. Documentation services. Accounting, auditing and fiscal services. Accounting and auditing services. Accounting services. Market research services. Security services. Investigation services. Proof-reading services. Collection agency services. Photographic services. Specialised photography services. Stock-control services. Scanning services. The award of a Single Supplier Framework Agreement for the Provision of "Front Office" counter-based services, and the award of the DVLA Initial Call Off Agreement for the provision of a number of face-to-face Front Office Counter Services transactions at a national network of outlets throughout the UK (Great Britain and Northern Ireland). The transaction types available through the Single Supplier Framework Agreement include, but are not limited to, the following: - Capture and transmission of customer and transaction data - Verification of transaction eligibility and applicant identity - Processing customer record creation, update and changes of details requests - Processing requests for duplicate / replacement documents - Processing customer payments, and management of tokens of payment and receipts - Processing refunds and reimbursements - Secure stock distribution and storage - Secure forwarding of documents to Authority premises and / or secure destruction of documents - Capture of biometric information in support of transactions, which may include but is not limited to facial photograph, signature and fingerprints - Provision of mobile and temporary static facilities for transaction processing - Provision of customer reporting / check in points - Provision of customer collection points
Timeline
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Tender Regions
East of England
South East
North West
South West
North East
Yorkshire and The Humber
East Midlands
West Midlands
England
London
CPV Codes
79200000 - Accounting, auditing and fiscal services
79310000 - Market research services
79710000 - Security services
75000000 - Administration, defence and social security services
64100000 - Post and courier services
79131000 - Documentation services
64210000 - Telephone and data transmission services
79990000 - Miscellaneous business-related services
72310000 - Data-processing services
79821100 - Proofreading services
79940000 - Collection agency services
79960000 - Photographic and ancillary services
72510000 - Computer-related management services
Keywords
parcel and letter delivery
same-day courier dispatch
postal courier operations
express mail forwarding
letter and package transport
time-critical delivery service
courier logistics chain
point-to-point mail delivery
postal courier provision
customer delivery solutions
fixed-line voice service
business internet access
enterprise data link
digital telephony provision
VoIP connection service
data circuit leasing
broadband telephone service
point-to-point data transfer
internet trunk service
corporate voice-data link
data processing services
batch computing
automated data handling
IT operations processing
transaction processing
digital transformation workflows
data computation
real-time data execution
backend data processing
mass data management
infrastructure lifecycle control
IT performance supervision
helpdesk coordination
managed support frameworks
service desk implementation
hardware lifecycle tracking
network service routing
computer asset management
centralized IT monitoring
digital workflow control
government services
national defense operations
public sector administration
social protection programs
state-run initiatives
civil service delivery
institutional governance
public welfare management
regulatory enforcement
defense and security coordination
documentation services
document preparation
official records creation
contract drafting
report compilation
filing support
procedural document assistance
document formatting
archival documentation
administrative paperwork
accounting services
auditing services
fiscal consultancy
financial audit
bookkeeping
tax accounting
financial reporting
fiscal compliance
management accounting
accounting advisory
market research services
consumer research
product testing
focus groups
market segmentation studies
brand research
competitive analysis
market surveys
consumer insights
market trend analysis
security services
guarding services
property protection
asset security
premises security
security officer deployment
static guarding
mobile patrol
corporate security
infrastructure security
proofreading services
text correction
editorial proofreading
document review
copy-editing
accuracy checking
language quality control
text refinement
typographical correction
collection agency services
debt collection
receivables management
credit recovery
collection letters
debt tracing
delinquent account collection
image documentation
visual recording
media production
photographic logistics
picture editing
camera operations
photographic setup
archival imaging
imaging coordination
studio preparation
business support
operational services
commercial consultancy
administrative services
auxiliary operations
project assistance
corporate outsourcing
enterprise services
organizational tasks
office coordination
Tender Lot Details
2 Tender Lots
Workflows
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Possible Competitors
1 Possible Competitors
