Awarded
Public Engagement and Satisfaction Surveys
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Descriptions
Victims of crime are surveyed to find out they feel about the level of service that they received from the Police; the surveys used are referred to as user satisfaction surveys. The information obtained from these surveys is used to improve victim satisfaction with the Police. User satisfaction surveys were previously a mandatory requirement for all forces; however since mandation has ceased, forces are still expected to contact victims of crime and act on their feedback, recognising that an excellent victim-led service is a key component of forces performance frameworks and strategies. This contract will require the successful supplier to contact victims of crime and obtain their views on their interaction with the Police.
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Tender Regions
CPV Codes
79310000 - Market research services
73110000 - Research services
73200000 - Research and development consultancy services
73210000 - Research consultancy services
73000000 - Research and development services and related consultancy services
79315000 - Social research services
Keywords
focus groups
applied research
technical review
expert review
research studies
project roadmap
social research
brand research
product testing
R&D planning
market surveys
funding advisory
R&D services
policy advisory
feasibility studies
study design review
social behavior analysis
field research advisory
methodology guidance
proposal development
social data collection
experimental design
scientific advisory
industrial consultancy
societal trend analysis
proposal refinement
knowledge acquisition
market trend analysis
technology development
development oversight
evaluation support
innovation consultancy
data analysis consulting
social impact assessment
exploratory research
consumer research
academic investigation
competitive analysis
community research
ethnographic research
development support
market relevance study
literature review
innovation strategy
market research services
research planning
scientific consulting
scientific analysis
data interpretation
product innovation
academic research advice
project evaluation
consumer insights
commercialization consulting
sociological study services
technology trend analysis
social attitudes surveying
qualitative field studies
strategic research planning
market segmentation studies
Workflows
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