Awarded
Quotation for Learning & Development Customer Feedback System - AWARD
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Descriptions
Learning & Development Customer Feedback System As part of a new initiative to support and manage the evaluation and analysis process of training sessions, Sandwell Council are looking for a supplier to deliver a tablet-based customer feedback solution. The supplier should deliver devices which are compatible with their platform hosting an evaluation 'questionnaire', data collation and automatically generated reports. The current process in which we evaluate training sessions is time consuming and costly as they are completed in paper format. Firstly, the questionnaires are designed and printed on paper. They are then given to the delegates that attend the training sessions to complete. The responses are collated by business support who manually input responses into our current system. The data is then stored on an excel spreadsheet from which infographics are designed to present the information collated and to display the return on investment. We are looking for a supplier who can provide a user-friendly software solution which enables us to design multiple questionnaires for a variety of training sessions. Additionally, the software must allow for continual feedback and reporting and must be easy to view and use. 20 devices (tablets) that are compatible with the software and fully secured for use are also required. The Council will be using the In-tend e-Tendering System for this Procurement exercise, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal. From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to Quotation or other related documents. To submit a quotation you will be required to 'Opt In'. For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the `Guidance for Suppliers` section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal. If you require further assistance in respect of the system please contact the In-tend support team on 0844 272 8810. Closing date: Friday 17 November 2017 at 15:00hrs
Timeline
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Tender Regions
CPV Codes
48000000 - Software package and information systems
48422000 - software package suites
Keywords
CRM platform
IT systems
unified business suite
lead nurturing tool
all-in-one solution
plug-in enabled suite
client interaction log
digital solutions
enterprise software
application software
customer dashboard UI
sales pipeline tracker
packaged applications
composite software system
multi-module software bundle
enterprise software package
customer feedback analyzer
software package and information systems
opportunity management system
cross-functional platform
marketing automation suite
integrated software suite
contact segmentation tool
scalable application package
customer profiling engine
modular application bundle
Workflows
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