Re-opening of TD1526 - framework for the provision of Standard Home Care (domiciliary care) Services

Descriptions

The Council is requesting bids for Service Providers to be awarded a place on a framework to provide Standard Home Care (domiciliary care) Services.Overview of RequirementStandard Home Care Definition: The Care Quality Commission (CQC) definition of Home Care and Support are as follows:"These services provide personal care for people living in their own homes. The needs of people using the services may vary greatly, but packages of care are designed to meet individual circumstances. The person is visited at various times of the day or, in some cases, care is provided over a full 24-hour period. Where care is provided intermittently throughout the day the person may live independently of any continuous support or care between visits."Customers of Home Care Services will:•Be residents of Derby City•Be over the age of 18 years•Have eligible care or support needs as defined by the Council•Require Home Care as defined aboveCustomers may have complex and multiple support needs. Service Providers will need to develop personalised Support Plans that identify clear and quantifiable ways that they will support Customers to achieve their individual outcomes and remain independent in their own home.Customers that will require this Service will have a wide range of needs that may include one or a combination of the following broad headings (please note this list is not exhaustive):•Physical disability or frailty,•Learning disability•Mental Health•Sensory Disabilities and/or Communication needs•Dementia or other cognitive difficultiesTenderers must have Care Quality Commission (CQC) registration in place for the delivery of personal care.The Service Provider will also be required to be registered with the CQC to be able to deliver personal care in the City of Derby. Successful Service Providers not already registered to do this, will be required to apply to be registered to do this within a month of receiving the framework award letter.Tenderers must have Care Quality Commission rating above 'Inadequate' in place for the delivery of personal care to be able to bid.Where a Tenderer is waiting for a rating from the CQC for the delivery of personal care from the CQC, they can still submit a bid. If subsequently the rating is 'Inadequate', then the service Provider will be required to provide an action plan that is satisfactory to the Council that will address all the concerns raised by the CQC within a timescale agreed with the Council.The framework is split into four geographical Lots:Lot 1 - Central LocalityLot 2 - West LocalityLot 3 - East LocalityLot 4 - South LocalityThe Framework was let for an initial period of two years commencing 13th September 2021 but has since been extended until 12th September 2025.The Council now requires additional capacity in Lots 3 and 4 and intends to appoint up to two further Service Providers in each of those Lots. Existing providers in Lots 1 and 2 will be considered, however will not be permitted to be awarded any more than a maximum of two lots when taking into account all four Lots.