Open Closing in a 20 days

Replacement of Service Management System

Descriptions

LSTM is seeking to procure a modern, comprehensive service desk solution to support its future operational and strategic needs. The existing contract for the current system concludes on 31st January 2026, providing an opportunity to review the market and identify a solution that best aligns with LSTM's evolving requirements.

Timeline

Published Date :

14th Oct 2025 Yesterday

Deadline :

4th Nov 2025 in a 20 days

Contract Start :

4th Nov 2026

Contract End :

30th Jan 2031

Tender Regions

Keywords

software package and information systems

application software

IT systems

enterprise software

packaged applications

digital solutions

information workflow system

data processing platform

knowledge management interface

transaction processing engine

automated decision system

BI interface module

content indexing engine

inter-system integration tool

reporting framework

enterprise data bus

Tender Lot Details

2 Tender Lots

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Workflows

Status :

Open

Procedure :

Open

Suitable for SME :

Yes

Nationwide :

No

Assign to :

Tender Progress :

0%

Details

Notice Type :

Tender

Tender Identifier :

IT-378-246-T: 2024 - 001

Tenderbase ID :

310724019

Low Value :

£100K

High Value :

£1000K

Buyer Information

Address :

Liverpool Merseyside , Merseyside , L13 0BQ

Website :

N/A

Procurement contact

Name :

Tina Smith

Phone :

0151 252 3243

Email :

tina.smith@shared-ed.ac.uk

Possible Competitors

1 Possible Competitors