Request for Information - Information and Casework Management System

Descriptions

The system we are looking to replace is the core system used in the Commission for service user records, correspondence logs, workflow and reporting that is now coming towards end-of-life. We are looking for a modern system to replace this, a digital or cloud-based solution may best suit our requirements but will also consider other options. The current system is extremely complex and contains many forms, checks, alerts, and workflows that enable us to monitor the use of mental health and incapacity legislation in Scotland and ensure that this is being applied appropriately and lawfully.