Awarded
Research Exploring Customer Experience and Costly Behaviours
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Descriptions
The research aims to explore the link between customers' experience interacting with us and their behaviour - whether they interact in a way that is costly to HMRC and themselves. This research is needed because CIDD has been challenged ....see more
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73210000 - Research consultancy services
Keywords
expert review
study design review
field research advisory
methodology guidance
proposal refinement
evaluation support
data analysis consulting
research planning
scientific consulting
academic research advice
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