Awarded
RES/IT - Intelligent IVR Solution Citizens Service Centre (Channel Shift project)
Descriptions
The channel shift project (part of the wider Digital Transformation Programme) is looking to procure an intelligent IVR solution. The main objective of this project is to reduce contact into the Citizen Service Centre and reduce its operating costs. The solution should offer a conversational language model (AI) that would be available to citizens when they call.
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CPV Codes
48000000 - Software package and information systems
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Possible Competitors
1 Possible Competitors
