Responsive Repairs and Void Maintenance Services for Care and Support and Commercial Properties.

Descriptions

Midland Heart would like to invite tenders from suitably qualified/experienced companies for the provision of a comprehensive, directly delivered, responsive repairs and voids maintenance service for its portfolio of Care and Support and Commercial Services properties.Midland Heart currently operates in the areas of 54 local authorities, providing and maintaining homes for more than 70 000 people and, managing over 31 000 properties.The contract will be split into two Lots. Lot 1 will be for all Care and Support Services properties and Lot 2 will be for all Commercial properties. Potential suppliers can bid for either one or both Lots. Please identify the lot(s) you are interested in and provide a submission.The Contractor(s) will be required to show commitment to provide a customer focussed, effective service that provides value for money to Midland Heart and its customers, it must also be responsive to achieve collaborative working practices, innovation and continuous improvement.The Contractor(s) will be required to operate at a 100 % repairs by appointment slot system with appointments being made by the Contractor(s) once the job is notified via interface by the Contractor(s). The Contractor(s) must show a commitment to maintaining and improving Midland Hearts excellent performance in relation to customer satisfaction, best value and other local performance indicators. Midland Heart will require the Contractor(s) to provide dedicated staff to deal with the day-to-day operations of the Contract and employ predominately local and preferably directly employed labour to carry out the work.The Contractor(s) will also be required to provide and maintain the use of modern, up-to-date, ICT technology and business systems for the end to end management and delivery of the Contract service; including a suitable and compatible direct IT link in order to interface with Midland Heart's Northgate repairs system.Applicants are advised that TUPE will not apply and that there is no guarantee of work to this Contract.The contract duration will be for a period of 3 years.Care and Support PropertiesMidland Heart Care and Support services provides over 1.5 million hours of care and support to 7,000 customers 24 hours per day 365 days per year.This support is provided within a number of different types of accommodation. Customers receive care and support whether in their own home or in specifically designed supported housing accommodation.The service required will comprise of a day to day non emergency and emergency responsive repairs and void maintenance call out of work, to be carried out to occupied and non occupied properties which includes independent self contained properties to large purpose built hostels and residential services of which 1488 units inclusive of blocks and communal areas for supporting housing in Birmingham and 1080 units, inclusive of blocks and communal area in Coventry (Note: where there are hard landscaping issues such as repairs to paths, fencing etc. the general responsive repairs Contractor(s) may be used. These are a variety of regulated and non regulated services with both local authority commissioners and the Care Quality Commission (CQC).Care and Support also provide a wide and varied property portfolio to managing agents delivering similar care and support services to vulnerable customers within our housing stock.Midland Heart are committed to provide services to some of the most vulnerable individuals in society by creating an environment where people can transform their lives, and maximise their independence.Commercial PropertiesMidland Heart Facilities Management manages a range of support services to 9 Regional Offices. These offices include the Birmingham Head Office at Bath Row in addition to providing Property Management services to 61 commercial units with the assistance of a Managing Agent. The properties are geographically dispersed across the Midlands and range from Stoke on Trent to Hereford. The estate of properties may change during the term of the Contract due to acquisitions and disposals.Midland Heart require a reactive repairs service for day to day, non emergency and emergency responsive repairs to these buildings, taking instruction and works orders from the Facilities Management Team and the Managing Agent. The service required will span all trades and will require suitably qualified and experienced operatives to perform the range of tasks.The service will be required generally during office hours, between 8.00 am and 5.00 pm, however due to the nature of our business, some disruptive works may be required out of usual office hours. Midland Heart will also require a 24 hour on call emergency response service should Midland Heart require support to any of our office or commercial buildings.Register Interest and Apply for TenderTo register your interest and access documents for this OJEU tender opportuniti, please register with Bravosolutions on the following link:https://iewm.bravosolution.co.uk/web/login.shtml