Open Closing in a 18 days
RFI for Benchmarking
Descriptions
The NHS Business Services Authority (NHSBSA) is an Arm's Length Body (ALB) of the Department of Health and Social Care (DHSC). We deliver a wide range of national services for the NHS, contractors, patients and the public.
NHSBSA currently undertakes benchmarking in selected areas of its business, both internally and with external support, alongside informal peer networks. This RFI is intended to explore how additional external benchmarking services could complement and broaden that activity across all NHSBSA services.
NHSBSA is interested exploring alternative options for benchmarking across its diverse services. As a business services provider, our activities are potentially often comparable to private sector organisations (e.g. insurance companies, shared services providers) as well as other NHS Arm's Length Bodies.
This RFI will help us understand how external suppliers can support benchmarking that is credible, repeatable, and insightful, with clear value for money.
Scope of services
We are particularly interested in benchmarking services that can support:
• Operational efficiency - cost per transaction, turnaround times, digital adoption
• Contact centre operations
• Customer experience - across digital and offline channels
• Digital and technology delivery
• Back-office services cost/size including Finance, Commercial and HR
• Maturity assessments and performance dashboards - providing structured frameworks and visibility of progress
NHSBSA is open to comparators from both public and private sectors where relevant.
NHSBSA are carrying out this pre-tender market engagement exercise to understand more about the market capabilities for benchmarking our services and at this stage we are seeking high-level input to enable us to assess our options which may potentially inform any future procurement strategy ensuring compliance with The Procurement Act 2023 in respect of benchmarking services.
Interested parties must register an interest in this RFI via https://health-family.force.com/s/Welcome (search opportunities using system reference C387227).
Suppliers can register from 25th September 2025 and the RFI documents will be made available on 25th September 2025. Registration for the event will close on 30th October 2025 12:00 BST. As part of our pre-tender market engagement process for the provision of External Benchmarking Services, Registered suppliers are invited to attend a Supplier Briefing Session which will consist of a presentation via Microsoft Teams which will be held on 20th October 2025 09:30-10:30. Suppliers may also request an optional 1-2-1 session on 20th & 22nd October 2025. Written RFI responses are requested by no later than Friday 31st October 2025 12:00 BST. The NHS Business Services Authority (NHSBSA) invites all interested economic operators to participate in an RFI and a Supplier Webinar, followed by a number of 121 sessions in addition to a number of questions. Suppliers can answer and submit following the presentation.
Following this pre-tender market engagement should a procurement follow, then depending upon the chosen route to market and value (existing framework or covered procurement) it will be governed by either the Public Contract Regulations 2015 or the Procurement Act 2023. Any subsequent invitation to tender and notices will be aligned to the relevant regulation/act.
As this RFI is exploring the market capability and associated costs which are unknown at present this is reflected in the Total Contract Value set out in this notice. Once the RFI process has concluded we hope to have a greater understanding of any potential contract value.
Timeline
Published Date :
Deadline :
Contract Start :
Contract End :
Tender Regions
CPV Codes
66170000 - Financial consultancy, financial transaction processing and clearing-house services
79412000 - Financial management consultancy services
79400000 - Business and management consultancy and related services
79000000 - Business services: law, marketing, consulting, recruitment, printing and security
66171000 - Financial consultancy services
73210000 - Research consultancy services
79410000 - Business and management consultancy services
73220000 - Development consultancy services
79411100 - Business-development consultancy services
79900000 - Miscellaneous business and business-related services
66519310 - Insurance consultancy services
72221000 - Business analysis consultancy services
79996000 - Business organisation services
66523000 - Pension fund consultancy services
73000000 - Research and development services and related consultancy services
75112000 - Administrative services for business operations
79419000 - Evaluation consultancy services
Keywords
financial consulting
transaction processing
clearinghouse operations
payment consultancy
trade clearinghouse
financial advisory
back-office processing
deal processing
financial operations consulting
clearinghouse facilitation
financial advice
investment consulting
financial planning
wealth advisory
fiscal consultancy
advisory services
corporate finance advice
financial strategy consulting
advisory firm services
financial expert guidance
insurance advisory
policy consultancy services
risk advisory insurance
underwriting consultancy
insurance strategy advice
consultant-driven insurance solutions
insurance policy review
advisory insurance expertise
insurance placement consultancy
insurance risk consultancy
pension consultancy
retirement plan advisory
pension fund advice
pension scheme optimization
strategic pension planning
pension scheme design
pension regulatory advice
pension fund review
pension compliance consultancy
trustee advisory services
business process modeling
requirements gathering
cost-benefit analysis
stakeholder workshops
business requirement specification
workflow improvement
business case development
KPI definition
functional analysis
impact assessment
R&D services
innovation consultancy
feasibility studies
technology development
scientific advisory
experimental design
product innovation
applied research
industrial consultancy
development support
scientific consulting
academic research advice
evaluation support
proposal refinement
expert review
methodology guidance
field research advisory
data analysis consulting
study design review
research planning
technical development advice
innovation process guidance
production optimization
prototype consulting
engineering strategy
lifecycle analysis
process development planning
industrial growth strategy
design refinement
tech transformation consulting
corporate registry services
enterprise license management
business permit facilitation
commercial documentation handling
corporate records maintenance
organizational compliance support
company registration filing
trade license administration
corporate registry coordination
business operations facilitation
business services
legal services
marketing consulting
recruitment services
printing services
security services
corporate support
professional services
office support
business consultancy
management advisory
organizational strategy
corporate consulting
management services
process optimization
operational improvement
professional consulting services
management consultancy
business advisory services
corporate strategy consulting
executive coaching
organizational development
management support
consultancy engagement
business performance consultancy
business development consultancy
enterprise growth advice
commercial expansion support
business scaling consultancy
market entry strategy
startup development counsel
business planning support
revenue growth strategies
investment readiness advice
partnership development services
financial management consultancy
finance strategy advice
budgeting consultancy
financial planning services
fiscal risk analysis
treasury management consulting
investment optimization
financial governance support
fund management advice
evaluation consultancy
project evaluation
programme assessment
impact evaluation
monitoring and evaluation
performance appraisal
evaluation studies
assessment support
evaluation reporting
policy evaluation
misc business services
general corporate support
operational services
business facilitation
ad hoc business assistance
professional service diversity
miscellaneous corporate services
non-specialized business services
business planning
organisational development
process improvement
corporate restructuring
strategy coordination
workflow optimisation
business analysis
operational support
management systems
corporate advisory
Tender Lot Details
2 Tender Lots
Workflows
Status :
Procedure :
Suitable for SME :
Nationwide :
Assign to :
Tender Progress :
Details
Notice Type :
Tender Identifier :
Tenderbase ID :
Low Value :
High Value :
Buyer Information
Procurement contact
Name :
Phone :
Email :
Possible Competitors
1 Possible Competitors
