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RFT for Academic Research on the behalf of the Department of Health in relation to the future of Clinical Complaints Policy and Legislation in Ireland
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Descriptions
A key patient safety priority for the Department of Health is the development of a new national patient complaints and patient safety incidents policy framework covering both public and private health services. This includes the commitment made in the Programme for Government to expand the remit of the Office of the Ombudsman to consider clinical judgement in health and social care complaints, defined as complaints regarding care, treatment, and diagnosis.The purpose of this tender process is to engage a provider to support the National Patient Safety Office in researching multi-stakeholder (public, patient/ family, healthcare staff and provider) perception and expectations around the management of healthcare complaints. This includes clinical complaints such as patientcare, treatment and diagnosis within the Irish health and social care services, ultimately enabling the unit to produce recommendations to the Minister on the development of policy and legislation for these clinical complaints and specifically legislating for clinical judgement complaints to come under the remit of the Ombudsman, as specified in the Programme for Government.
Timeline
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Tender Regions
CPV Codes
73300000 - Design and execution of research and development
79400000 - Business and management consultancy and related services
73110000 - Research services
73200000 - Research and development consultancy services
79300000 - Market and economic research; polling and statistics
79315000 - Social research services
Keywords
technical review
research studies
project roadmap
social research
R&D planning
funding advisory
policy advisory
innovation delivery
prototype realization
social behavior analysis
proposal development
product testing delivery
R&D implementation
social data collection
societal trend analysis
management advisory
corporate consulting
process optimization
knowledge acquisition
project coordination
development oversight
business consultancy
operational improvement
management services
social impact assessment
exploratory research
experimental execution
academic investigation
community research
organizational strategy
ethnographic research
market relevance study
literature review
innovation strategy
research planning
scientific analysis
development execution
data interpretation
project evaluation
professional consulting services
commercialization consulting
sociological study services
technology trend analysis
Market and economic research
social attitudes surveying
technical program management
qualitative field studies
strategic research planning
end-to-end research services
Workflows
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