Awarded
RM6126 DPS Call Off Contract for NHS Patient Survey Programme
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Descriptions
DPS Call-Off contract for a Survey Co-ordination Centre supplier for the Survey Programme – developing, co-ordinating and analysing data from approximately five national patient experience surveys.
CQC collects, analyses and uses a range of data about people’s experiences of care. A significant volume of that information comes from people who have recently used NHS services and are asked about their experiences as part of the NHS Patient Survey Programme. The programme is designed to systematically capture the views of representative samples of patients from all eligible NHS trusts in England. Each survey contains questions that are designed and tested to provide insight into fundamental aspects of people’s experiences and to highlight areas where individual providers and systems could improve how they provide services.
The programme currently includes annual surveys of adult inpatients and community mental health services. CQC also undertakes three acute surveys on a biennial schedule: maternity services, urgent and emergency department services and children’s and young people’s inpatient and day case services.
Typically, the surveys are sent to a sample of between 850 – 1,250 patients, who meet specific eligibility criteria, per provider. The sample is drawn from people who have experienced care during a specified time period, and on average between 25% and 50% of eligible patients respond. The Programme is switching to online first methods of administering questionnaires, with use of supplementary SMS reminders to encourage online completion.
The results of these surveys, including local and national reports, are published on CQC’s own website and NHS Surveys, along with the guidance and tools used to deliver the survey.
Supporting CQC’s commitment to increase the use of people’s experiences at the centre of regulation, it is likely adjuncts to the NHS Patient Survey Programme will emerge over the life of this contract and it will be important to engage with innovation and opportunities to ensure patient experience is collected and used in the most expedient way to maximise the impact and value of data for regulation and service improvement. During the life of the contract it will also be important to extend use of data to look at people’s experiences of integrated care.
Timeline
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Tender Regions
CPV Codes
79311200 - Survey conduction services
79310000 - Market research services
79311000 - Survey services
79311210 - Telephone survey services
79311300 - Survey analysis services
79311100 - Survey design services
79320000 - Public-opinion polling services
79315000 - Social research services
Keywords
data modeling
data collection
focus groups
opinion surveys
CATI services
social research
survey planning
sampling design
online surveys
voter polling
survey analysis
brand research
product testing
study design
survey services
market surveys
sample surveys
opinion research
field surveys
survey implementation
social behavior analysis
results evaluation
telephone polling
data collection services
remote survey conduction
social data collection
outbound survey calls
telephone surveys
survey instrument design
quantitative analysis
societal trend analysis
public views measurement
questionnaire design
telephonic polling
fieldwork management
survey methodology
market trend analysis
instrument testing
public-opinion polling
census-type polling
public sentiment polling
survey design services
survey data gathering
public attitude surveys
survey tool creation
social impact assessment
consumer research
competitive analysis
community research
poll conduction services
ethnographic research
market research services
survey conduction
survey data analytics
opinion survey services
data interpretation
questionnaire structure
survey coordination
primary data collection
field survey execution
consumer insights
respondent data processing
sociological study services
survey findings synthesis
analysis of survey outcomes
phone-based data collection
in-person survey operations
statistical survey reporting
quantitative field surveys
questionnaire development
social attitudes surveying
empirical research support
qualitative field studies
opinion polling via phone
market segmentation studies
community opinion monitoring
structured telephone interviews
phone questionnaire execution
questionnaire implementation
Workflows
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