Awarded
RM6126 DPS Call Off Contract for NHS Patient Survey Programme
Descriptions
DPS Call-Off contract for a Survey Co-ordination Centre supplier for the Survey Programme – developing, co-ordinating and analysing data from approximately five national patient experience surveys.
CQC collects, analyses and uses a range of data about people’s experiences of care. A significant volume of that information comes from people who have recently used NHS services and are asked about their experiences as part of the NHS Patient Survey Programme. The programme is designed to systematically capture the views of representative samples of patients from all eligible NHS trusts in England. Each survey contains questions that are designed and tested to provide insight into fundamental aspects of people’s experiences and to highlight areas where individual providers and systems could improve how they provide services.
The programme currently includes annual surveys of adult inpatients and community mental health services. CQC also undertakes three acute surveys on a biennial schedule: maternity services, urgent and emergency department services and children’s and young people’s inpatient and day case services.
Typically, the surveys are sent to a sample of between 850 – 1,250 patients, who meet specific eligibility criteria, per provider. The sample is drawn from people who have experienced care during a specified time period, and on average between 25% and 50% of eligible patients respond. The Programme is switching to online first methods of administering questionnaires, with use of supplementary SMS reminders to encourage online completion.
The results of these surveys, including local and national reports, are published on CQC’s own website and NHS Surveys, along with the guidance and tools used to deliver the survey.
Supporting CQC’s commitment to increase the use of people’s experiences at the centre of regulation, it is likely adjuncts to the NHS Patient Survey Programme will emerge over the life of this contract and it will be important to engage with innovation and opportunities to ensure patient experience is collected and used in the most expedient way to maximise the impact and value of data for regulation and service improvement. During the life of the contract it will also be important to extend use of data to look at people’s experiences of integrated care.
Timeline
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Tender Regions
CPV Codes
79311200 - Survey conduction services
79310000 - Market research services
79311000 - Survey services
79311210 - Telephone survey services
79311300 - Survey analysis services
79311100 - Survey design services
79320000 - Public-opinion polling services
79315000 - Social research services
Keywords
market research services
consumer research
product testing
focus groups
market segmentation studies
brand research
competitive analysis
market surveys
consumer insights
market trend analysis
survey services
questionnaire design
sample surveys
opinion surveys
data collection
field surveys
online surveys
telephone surveys
survey implementation
survey data gathering
survey design services
questionnaire development
survey methodology
sampling design
survey instrument design
survey planning
study design
questionnaire structure
survey tool creation
instrument testing
survey conduction
field survey execution
questionnaire implementation
data collection services
quantitative field surveys
in-person survey operations
survey coordination
fieldwork management
primary data collection
empirical research support
CATI services
phone-based data collection
telephonic polling
structured telephone interviews
remote survey conduction
phone questionnaire execution
outbound survey calls
opinion polling via phone
telephone polling
survey analysis
data interpretation
survey data analytics
statistical survey reporting
quantitative analysis
results evaluation
survey findings synthesis
data modeling
respondent data processing
analysis of survey outcomes
social research
sociological study services
community research
social behavior analysis
qualitative field studies
social impact assessment
social attitudes surveying
societal trend analysis
ethnographic research
social data collection
public-opinion polling
opinion survey services
public sentiment polling
voter polling
opinion research
public attitude surveys
census-type polling
community opinion monitoring
poll conduction services
public views measurement
Tender Lot Details
2 Tender Lots
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Possible Competitors
1 Possible Competitors
