Awarded

Sandwell MBC - ICT Service Citrix Support Renewal

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Descriptions

Sandwell Metropolitan Borough Council's ICT Services department wishes to renew its direct CITRIX support and maintenance agreement listed below. The current agreement is due to expire on the 22nd of December 2025.
To maintain service provision, ICT Services are now inviting resellers to submit a 15 month renewal quotation to cover period 23.12.2025 to 31.03.2027.

Please quote for:
Citrix Universal Hybrid Multi-Cloud x 1000 to cover period 23.12.2025 to 31.03.2027.

Key points to take into consideration when completing the tender response.
• It is a key requirement that the support and maintenance agreement is backed to CITRX and that the Council can continue to raise incidents and service requests directly with CITRIX, maintaining existing service level agreements in full.

Q. Is the support and maintenance in your proposal backed directly to CITRIX? [YES|NO]
Any proposals not utilising direct CITRIX support will be rejected.

Evaluation
100% price

Key dates for awareness

Tender published: 13.11.2025
Closing date for any clarification questions: 14:00hrs 20.11.2025
Closing date for tender: 12:00 hrs 27.11.2025
Evaluations of tenders: w/c 01.12.2025

Timeline

Published Date :

8th Dec 2025 18 days ago

Deadline :

27th Nov 2025 29 days ago

Tender Awarded :

1 Supplier

Awarded date :

N/A

Contract Start :

N/A

Contract End :

N/A

Tender Regions

North West South West North East East of England Yorkshire and The Humber South East East Midlands West Midlands England Wales Scotland Northern Ireland Isle of Man Channel Islands London

CPV Codes

72261000 - Software support services

Keywords

software troubleshooting

version patching services

user inquiry handling

bug ticket processing

license management support

feature request coordination

long-term software upkeep

SLA management

Tender Lot Details

2 Tender Lots

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Workflows

Status :

Awarded

Procedure :

OpenNonOJEU

Suitable for SME :

Nationwide :

Assign to :

Tender Progress :

Details

Notice Type :

Tender

Tender Identifier :

IT-378-246-T: 2024 - 001

Tenderbase ID :

310724019

Low Value :

£100K

High Value :

£1000K

Buyer Information

Name :

Sandwell Metropolitan Borough Council

Address :

Liverpool Merseyside , Merseyside , L13 0BQ

Website :

N/A

Procurement contact

Name :

Tina Smith

Phone :

0151 252 3243

Email :

tina.smith@shared-ed.ac.uk

Possible Competitors

1 Possible Competitors