Scottish Domestic Abuse and Forced Marriage Helpline.

Descriptions

The requirement is for the operation and management of a National Domestic Abuse and Forced Marriage Helpline for Scotland to be known as the 'National Domestic Abuse and Forced Marriage Helpline Scotland and hereafter referred to as 'the Helpline'.The National Domestic Abuse and Forced Marriage Helpline Scotland is to be available 24 hours a day, 7 days a week and 365 days a year and will provide high quality information and support to those experiencing domestic abuse and forced marriage, and to those contacting the service on their behalf.The objectives of the service are:— to ensure the provision and delivery of accurate and relevant information to callers.— to refer all callers to appropriate support services.— to ensure the needs of victims from ethnic minority backgrounds are adequately addressed and provided for.— to ensure that the needs of victims who are socially disadvantaged through age, disability, sexual orientation or faith/belief are adequately addressed and provided for.— to ensure the effective management, training and development of staff responsible for operating the helpline.— to develop and maintain effective working relationships between helpline staff and other organisations across Scotland involved in providing or supporting services for victims of domestic abuse and forced marriage.— to ensure that staff responsible for the operation and management of the helpline receive appropriate training in areas which contribute to, influence or are otherwise associated with domestic abuse and forced marriage e.g. substance misuse, mental health issues, and complex needs.The period of contract is 1.7.2015 to 30.6.2017 with an option to extend for an additional 1 year period.Note: The buyer is using PCS-Tender to carry out this procurement process. Please note this is a separate website and if you are not already registered, registration will be required.To access PCS-Tender, record your interest in this notice and access the tender documentation please visit https://www.publictendersscotland.publiccontractsscotland.gov.uk and search for project Code 3627 under s Open to All Suppliers. Please use the Search/Filter function, then select Project Code from the drop-down. Please note that once you have expressed interest in the it will move to your My s area.For further information on using PCS-Tender, please read the Supplier Response Guide: https://www.publictendersscotland.publiccontractsscotland.gov.uk/esop/pts-host/public/pts/supplierhelppage/PCS-TSupplierResponseGuide.pdfIf you have already registered on Public Contracts Scotland and PCS-Tender and paired your accounts you can access PCS-Tender through your Public Contracts Scotland Control Panel.