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Services-Contract-Contact Centre Resourcing

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Descriptions

United Utilities, supported by The Knowledge Group, is seeking to appoint a specialist vendor to deliver end-to-end contact centre services. These services will be to support the United Utilities in house team.

Refer to the tender documents made available through the Maistro system via The Knowledge Group:

https://portal.maistro.com/expression-of-interest/3cf08d86-ce5d-46cb-998f-1fbaed644b4a

Timeline

Published Date :

12th Aug 2025 25 days ago

Deadline :

8th Sep 2025 in a 2 days

Contract Start :

17th Nov 2025

Contract End :

16th Nov 2028

Tender Regions

North West

CPV Codes

79510000 - Telephone-answering services

Keywords

telephone-answering services

call answering

incoming call handling

message taking

switchboard services

receptionist answering

phone support

hotline management

call screening services

call center answering

Tender Lot Details

2 Tender Lots

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Workflows

Status :

Open

Assign to :

Tender Progress :

Details

Notice Type :

Open opportunity

Tender Identifier :

IT-378-246-T: 2024 - 001

TenderBase ID :

310724019

Low Value :

£100K

High Value :

£1000K

Region :

North Region

Attachments :

020044-2024.pdf

Buyer Information

Name :

The City of Liverpool College

Address :

Liverpool Merseyside , Merseyside , L13 0BQ

Website :

N/A

Procurement Contact

Name :

Tina Smith

Designation :

Chief Executive Officer

Phone :

0151 252 3243

Email :

tina.smith@shared-ed.ac.uk

Possible Competitors

1 Possible Competitors